APC UPS - This device cannot start. (Code 10)

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DMC_NAS
APC UPS - This device cannot start. (Code 10)

I am attempting to use the QNAP VirtualHere Server along with the Windows 10 VirtualHere Client for a newly installed APC BR1500MS. The virtual client is running on the QNAP and I see the device under the virtualhere client window, but when I click on it to "use it", the windows 10 device list shows the American Power Conversion USB UPS device under "Human Interface Devices" with orange "!" next to it. I click on properties and see the "This device cannot start. (Code 10)" error. I have tried uninstalling/updating drivers and rebooting multiple times but always get the same results. Please advise on how to correct this issue?

Thanks,

Michael
.

1. Install the latest VirtualHere QNAP App from here https://www.virtualhere.com/nas
2. Make sure you are running the latest QTS from qnap
3. In the virtualhere client right click on the UPS and select Custom Event Handler and paste in exactly this:

onReset.$VENDOR_ID$.$PRODUCT_ID$=

the press OK.
4. Now try to use the UPS via virtualhere

If it still doesnt work its not going to work via virtualhere. (Probably some firmware thing in the ups which is incompatible)

DMC_NAS
That did NOT work. I will

That did NOT work. I will try another software / hardware setup. Thanks

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