Can't detect device on the Sierra and Catalina MacOS

I am using VirtualHere Client to connect to a USB device but the device was not listed to the device tree.

The following are system log

Sierra OS:
ERROR: Driver tx error system=04 sub=0000 code=0003

Catalina:
ERROR: Driver tx error system=38 sub=0000 code=02c0
ERROR: Driver tx error system=04 sub=0000 code=0003

Can anyone help me to address this issue?

Thank you very much!