I have a device that works when connected locally but does not work remotely with VirtualHere. When I connect the device, Windows shows a message saying "Hardware Id Missing". I saw a previous post here describing a similar issue. I followed what you said on that post and updated my Pi and checked the syslog, which all looked normal. It looks like after that, you connected to the user's device and did troubleshooting yourself. This will not be possible in my case without significant headaches, since we have confidential information on our network.
Are there any other troubleshooting steps I can take in order to fix this?