Windows USB Hub Error

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dir.prod@ht-tra...
Windows USB Hub Error

Hi,
i have a problem with a licence dongle connected to a "Plugable Usb-HUB10C2" (10 ports usb hub) in combianation with VirtualHere Usb server v 3.7.8:

the dongle works perfectly with Host Subsystem (windows server 2016 64 bit, virtualhere installed as service)

see https://snag.gy/jT9OXR.jpg
UsbTreeView log:
=========================== USB Port3 ===========================

Connection Status : 0x01 (Device is connected)
Port Chain : 3-7-1-7-3
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no

======================== USB Device ========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : USB Input Device
Device Path : \\?\usb#vid_03ef&pid_0bb3#8&50809df&0&3#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Device ID : USB\VID_03EF&PID_0BB3\8&50809DF&0&3
Hardware IDs : USB\VID_03EF&PID_0BB3&REV_0001 USB\VID_03EF&PID_0BB3
Driver KeyName : {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0025 (GUID_DEVCLASS_HIDCLASS)
Driver : \SystemRoot\System32\drivers\hidusb.sys (Version: 10.0.14393.82 Date: 2016-11-21)
Driver Inf : C:\Windows\inf\input.inf
Legacy BusType : PNPBus
Class : HIDClass
Class GUID : {745a17a0-74d3-11d0-b6fe-00a0c90f57da} (GUID_DEVCLASS_HIDCLASS)
Interface GUID : {a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE)
Service : HidUsb
Enumerator : USB
Location Info : Port_#0003.Hub_#0010
Location IDs : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(7)#USB(1)#USB(7)#USB(3), ACPI(_SB_)#ACPI(PCI0)#ACPI(XHCI)#ACPI(RHUB)#ACPI(HS07)#ACPI(IHS1)#USB(7)#USB(3)
Container ID : {4194431d-eefa-11e8-a2cf-0a94ef55a207}
Manufacturer Info : (Standard system devices)
Capabilities : 0x84 (Removable, SurpriseRemovalOK)
Status : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code : 0
Power State : D0 (supported: D0, D3, wake from D0)
Child Device 1 : HID-compliant vendor-defined device
DevicePath : \\?\hid#vid_03ef&pid_0bb3#9&106205c1&9&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
KernelName : \Device\00001ef8
Device ID : HID\VID_03EF&PID_0BB3\9&106205C1&9&0000
Class : HIDClass

+++++++++++++++++ Registry USB Flags +++++++++++++++++
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\UsbFlags\03EF0BB30001
NewInterfaceUsage : REG_DWORD 00000000 (0)

---------------- Connection Information ---------------
Connection Index : 0x03 (3)
Connection Status : 0x01 (DeviceConnected)
Current Config Value : 0x01
Device Address : 0x17 (23)
Is Hub : 0x00 (no)
Number Of Open Pipes : 0x01 (1)
Device Bus Speed : 0x00 (Low-Speed)
Pipe0ScheduleOffset : 0x00 (0)
Data (HexDump) : 03 00 00 00 12 01 10 01 00 00 00 08 EF 03 B3 0B ................
01 00 01 02 00 01 01 00 00 17 00 01 00 00 00 01 ................
00 00 00 07 05 81 03 08 00 01 00 00 00 00 ..............

--------------- Connection Information V2 -------------
Connection Index : 0x03 (3)
Length : 0x10 (16 bytes)
SupportedUsbProtocols : 0x03
Usb110 : 1 (yes)
Usb200 : 1 (yes)
Usb300 : 0 (no)
ReservedMBZ : 0x00
Flags : 0x00
DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher)
DevIsSsCapOrHigher : 0 (Is not SuperSpeed capable or higher)
DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher)
DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher)
ReservedMBZ : 0x00
Data (HexDump) : 03 00 00 00 10 00 00 00 03 00 00 00 00 00 00 00 ................

---------------------- Device Descriptor ----------------------
bLength : 0x12 (18 bytes)
bDescriptorType : 0x01 (Device Descriptor)
bcdUSB : 0x110 (USB Version 1.10)
bDeviceClass : 0x00 (defined by the interface descriptors)
bDeviceSubClass : 0x00
bDeviceProtocol : 0x00
bMaxPacketSize0 : 0x08 (8 bytes)
idVendor : 0x03EF
idProduct : 0x0BB3
bcdDevice : 0x0001
iManufacturer : 0x01 (String Descriptor 1)
Language 0x0409 : "Hardest Italia Srl"
iProduct : 0x02 (String Descriptor 2)
Language 0x0409 : "bite-board USB"
iSerialNumber : 0x00 (No String Descriptor)
bNumConfigurations : 0x01 (1 Configuration)
Data (HexDump) : 12 01 10 01 00 00 00 08 EF 03 B3 0B 01 00 01 02 ................
00 01 ..

------------------ Configuration Descriptor -------------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x02 (Configuration Descriptor)
wTotalLength : 0x0022 (34 bytes)
bNumInterfaces : 0x01 (1 Interface)
bConfigurationValue : 0x01 (Configuration 1)
iConfiguration : 0x04 (String Descriptor 4)
bmAttributes : 0x80
D7: Reserved, set 1 : 0x01
D6: Self Powered : 0x00 (no)
D5: Remote Wakeup : 0x00 (no)
D4..0: Reserved, set 0 : 0x00
MaxPower : 0x32 (100 mA)
Data (HexDump) : 09 02 22 00 01 01 04 80 32 09 04 00 00 01 03 01 ..".....2.......
02 05 09 21 00 01 00 01 22 34 00 07 05 81 03 08 ...!...."4......
00 01 ..

---------------- Interface Descriptor -----------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x04 (Interface Descriptor)
bInterfaceNumber : 0x00
bAlternateSetting : 0x00
bNumEndpoints : 0x01 (1 Endpoint)
bInterfaceClass : 0x03 (HID - Human Interface Device)
bInterfaceSubClass : 0x01 (Boot Interface)
bInterfaceProtocol : 0x02 (Mouse)
iInterface : 0x05 (String Descriptor 5)
Data (HexDump) : 09 04 00 00 01 03 01 02 05 .........

------------------- HID Descriptor --------------------
bLength : 0x09 (9 bytes)
bDescriptorType : 0x21 (HID Descriptor)
bcdHID : 0x0100 (HID Version 1.00)
bCountryCode : 0x00 (00 = not localized)
bNumDescriptors : 0x01
Data (HexDump) : 09 21 00 01 00 01 22 34 00 .!...."4.
Descriptor 1:
bDescriptorType : 0x22 (Class=Report)
wDescriptorLength : 0x0034 (52 bytes)
Error reading descriptor : ERROR_INVALID_PARAMETER

----------------- Endpoint Descriptor -----------------
bLength : 0x07 (7 bytes)
bDescriptorType : 0x05 (Endpoint Descriptor)
bEndpointAddress : 0x81 (Direction=IN EndpointID=1)
bmAttributes : 0x03 (TransferType=Interrupt)
wMaxPacketSize : 0x0008
bInterval : 0x01 (1 ms)
Data (HexDump) : 07 05 81 03 08 00 01 .......

-------------------- String Descriptors -------------------
------ String Descriptor 0 ------
bLength : 0x04 (4 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language ID[0] : 0x0409 (English - United States)
Data (HexDump) : 04 03 09 04 ....
------ String Descriptor 1 ------
bLength : 0x26 (38 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language 0x0409 : "Hardest Italia Srl"
Data (HexDump) : 26 03 48 00 61 00 72 00 64 00 65 00 73 00 74 00 &.H.a.r.d.e.s.t.
20 00 49 00 74 00 61 00 6C 00 69 00 61 00 20 00 .I.t.a.l.i.a. .
53 00 72 00 6C 00 S.r.l.
------ String Descriptor 2 ------
bLength : 0x1E (30 bytes)
bDescriptorType : 0x03 (String Descriptor)
Language 0x0409 : "bite-board USB"
Data (HexDump) : 1E 03 62 00 69 00 74 00 65 00 2D 00 62 00 6F 00 ..b.i.t.e.-.b.o.
61 00 72 00 64 00 20 00 55 00 53 00 42 00 a.r.d. .U.S.B.

...if i try to connect the key to a client, the server cannot use it as a virtualhere device
see https://snag.gy/X6z8VU.jpg
UsbTreeView log:
=========================== USB Port2 ===========================

Connection Status : 0x02 (Device failed enumeration)
Port Chain : 3-7-1-7-2
Properties : 0x01
IsUserConnectable : yes
PortIsDebugCapable : no
PortHasMultiCompanions : no
PortConnectorIsTypeC : no

======================== USB Device ========================

+++++++++++++++++ Device Information ++++++++++++++++++
Device Description : Unknown USB Device (Invalid Configuration Descriptor)
Device Path : \\?\usb#vid_0000&pid_0006#8&50809df&0&2#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
Device ID : USB\VID_0000&PID_0006\8&50809DF&0&2
Hardware IDs : USB\CONFIGURATION_DESCRIPTOR_VALIDATION_FAILURE
Driver KeyName : {36fc9e60-c465-11cf-8056-444553540000}\0013 (GUID_DEVCLASS_USB)
Driver Inf : C:\Windows\inf\usb.inf
Legacy BusType : PNPBus
Class : USB
Class GUID : {36fc9e60-c465-11cf-8056-444553540000} (GUID_DEVCLASS_USB)
Interface GUID : {a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE)
Enumerator : USB
Location Info : Port_#0002.Hub_#0010
Manufacturer Info : (Standard USB Host Controller)
Capabilities : 0x64 (Removable, SilentInstall, RawDeviceOK)
Status : 0x01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code : 43 (CM_PROB_FAILED_POST_START)
Address : 2
Power State : D3 (supported: D0, D3, wake from D0)

+++++++++++++++++ Registry USB Flags +++++++++++++++++
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\UsbFlags\03EF0BB30001
NewInterfaceUsage : REG_DWORD 00000000 (0)

---------------- Connection Information ---------------
Connection Index : 0x02 (2)
Connection Status : 0x02 (DeviceFailedEnumeration)
Current Config Value : 0x00
Device Address : 0x20 (32)
Is Hub : 0x00 (no)
Number Of Open Pipes : 0x00 (0)
Device Bus Speed : 0x00 (Low-Speed)
Data (HexDump) : 02 00 00 00 12 01 10 01 00 00 00 08 EF 03 B3 0B ................
01 00 01 02 00 01 00 00 00 20 00 00 00 00 00 02 ......... ......
00 00 00 ...

--------------- Connection Information V2 -------------
Connection Index : 0x02 (2)
Length : 0x10 (16 bytes)
SupportedUsbProtocols : 0x03
Usb110 : 1 (yes)
Usb200 : 1 (yes)
Usb300 : 0 (no)
ReservedMBZ : 0x00
Flags : 0x00
DevIsOpAtSsOrHigher : 0 (Is not operating at SuperSpeed or higher)
DevIsSsCapOrHigher : 0 (Is not SuperSpeed capable or higher)
DevIsOpAtSsPlusOrHigher : 0 (Is not operating at SuperSpeedPlus or higher)
DevIsSsPlusCapOrHigher : 0 (Is not SuperSpeedPlus capable or higher)
ReservedMBZ : 0x00
Data (HexDump) : 02 00 00 00 10 00 00 00 03 00 00 00 00 00 00 00 ................

---------------------- Device Descriptor ----------------------
bLength : 0x12 (18 bytes)
bDescriptorType : 0x01 (Device Descriptor)
bcdUSB : 0x110 (USB Version 1.10)
bDeviceClass : 0x00 (defined by the interface descriptors)
bDeviceSubClass : 0x00
bDeviceProtocol : 0x00
bMaxPacketSize0 : 0x08 (8 bytes)
idVendor : 0x03EF
idProduct : 0x0BB3
bcdDevice : 0x0001
iManufacturer : 0x01 (String Descriptor 1)
iProduct : 0x02 (String Descriptor 2)
iSerialNumber : 0x00 (No String Descriptor)
bNumConfigurations : 0x01 (1 Configuration)
Data (HexDump) : 12 01 10 01 00 00 00 08 EF 03 B3 0B 01 00 01 02 ................
00 01 ..

-------------------- String Descriptors -------------------
String descriptors are not available (because the device has problem code CM_PROB_FAILED_POST_START)

The other dongles connected to port 1 to 6 (see https://snag.gy/6Ie9gK.jpg) works perfectly.

When I try to use the other ports, windows (host) cannot use it and the client see "USB Device not recognized".
Any ideas?
Thanks in advice!
Devis.

Michael
.

I think you hub is too many hubs deep. I count 6 hubs deep, i think you need to use another small hub instead of those ports

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