Hi Micheal, I have a user who has raised an issue he is having with his connection to our server. his connection drops very frequently.
Since the below log ive had him update his client with no improvement. any recommendations on how to improve this connection? Cheers
2021-04-20 08:07:12 INFO :VirtualHere Client 5.0.2 starting (Compiled: Apr 29 2020 21:31:51)
2021-04-20 08:07:12 INFO :Client OS is Windows 10 (build 17134), 64-bit edition
2021-04-20 08:07:12 INFO :Using config at C:\Users\w.johanson\AppData\Roaming\vhui.ini
2021-04-20 08:07:12 INFO :IPC available at \\.\pipe\vhclient
2021-04-20 08:07:12 INFO :Auto-find (Bonjour) on
2021-04-20 08:07:12 INFO :Auto-find (Bonjour SSL) on
2021-04-20 08:07:15 INFO :Drivers are up-to-date
2021-04-20 08:07:15 INFO :Connected to the VirtualHere Client Driver (Version 2)
2021-04-20 15:45:42 INFO :Server ping timeout, shutting down connection 1...
2021-04-20 15:45:42 INFO :Connection 1 socket closed (rx)
2021-04-21 07:59:40 INFO :Server ping timeout, shutting down connection 2...
2021-04-21 07:59:40 INFO :Connection 2 socket closed (rx)
2021-04-21 08:22:07 INFO :Connection 3 remotely disconnected gracefully (rx)
2021-04-21 08:22:19 INFO :Server ping timeout, shutting down connection 3...
2021-04-21 09:54:53 INFO :Server ping timeout, shutting down connection 4...
2021-04-21 09:54:53 INFO :Connection 4 socket closed (rx)
2021-04-21 13:06:07 INFO :Server ping timeout, shutting down connection 5...
2021-04-21 13:06:07 INFO :Connection 5 socket closed (rx)
2021-04-22 08:00:51 INFO :Server ping timeout, shutting down connection 6...
2021-04-22 08:00:52 INFO :Connection 6 socket closed (rx)
2021-04-22 08:00:59 INFO :Could not connect to 192.168.1.15:7575
2021-04-22 13:09:41 INFO :Server ping timeout, shutting down connection 8...
2021-04-22 13:09:41 INFO :Connection 8 socket closed (rx)
2021-04-22 13:59:56 INFO :Connection 9 remotely disconnected gracefully (rx)
2021-04-22 14:00:06 INFO :Server ping timeout, shutting down connection 9...
2021-04-22 15:51:12 INFO :Server ping timeout, shutting down connection 10...
2021-04-22 15:51:12 INFO :Connection 10 socket closed (rx)
2021-04-22 15:51:31 INFO :Could not connect to 192.168.1.15:7575
2021-04-23 07:59:35 INFO :Server ping timeout, shutting down connection 12...
2021-04-23 07:59:35 INFO :Connection 12 socket closed (rx)
2021-04-23 10:59:14 INFO :Connection 13 remotely disconnected gracefully (rx)
2021-04-23 10:59:27 INFO :Server ping timeout, shutting down connection 13...
2021-04-23 11:50:43 INFO :Connection 14 remotely disconnected gracefully (rx)
2021-04-23 11:50:53 INFO :Server ping timeout, shutting down connection 14...
2021-04-23 12:04:22 INFO :Connection 15 remotely disconnected gracefully (rx)
2021-04-23 12:04:34 INFO :Server ping timeout, shutting down connection 15...
2021-04-23 12:05:23 INFO :Connection 16 remotely disconnected gracefully (rx)
2021-04-23 12:05:31 INFO :Server ping timeout, shutting down connection 16...
2021-04-23 12:08:25 INFO :Connection 17 remotely disconnected gracefully (rx)
2021-04-23 12:08:35 INFO :Server ping timeout, shutting down connection 17...
2021-04-23 12:09:24 INFO :Connection 18 remotely disconnected gracefully (rx)
2021-04-23 12:09:32 INFO :Server ping timeout, shutting down connection 18...
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Actually that client seems out of date? Anyway they just have a bad internet connection. There is not much that can be done about that. What is their internet connection, is it over 4G or something like that?
Sorry hadn't explained that
Sorry hadn't explained that overly well.
They had taken the log, I saw it was out of date and asked them to update it.
They are actually on a wired connection at our other office about 300kms away. Our network is shared between the two sites so they are accessing it through the local network. I've sent an email to our IT team so hopefully they can look into what is bottle-necking it. I've never had a problem accessing the server externally, say from my home network so it must be somewhere in our local network.