no usb key

Submitted by cls123 on #1

virtualhere was running with zero problems for the past 10 months on synology ds210j serving 7 dongles

i think after update to 3.95 ( i am on 3.9.7 now) and 4.9.7 it is not working.

server is ok.

client is ok

2019-07-15 14:23:34 INFO :VirtualHere Client 4.7.9 starting (Compiled: Jun 21 2019 16:11:22)
2019-07-15 14:23:34 INFO :Client OS is Windows 10 (build 17134), 64-bit edition
2019-07-15 14:23:34 INFO :Using config at C:\Users\cls\AppData\Roaming\vhui.ini
2019-07-15 14:23:34 INFO :IPC available at \\.\pipe\vhclient
2019-07-15 14:23:34 INFO :Auto-find (Bonjour) on
2019-07-15 14:23:34 INFO :Auto-find (Bonjour SSL) on
2019-07-15 14:27:38 INFO :Drivers are up-to-date
2019-07-15 14:27:38 INFO :Connected to the VirtualHere Client Driver (Version 2)

but when i try to start a program it says no key on usb or sentinel key not found.

any idea whats happening?

Submitted by Michael on Tue, 2019/07/16 - 10:20

#2

Not much has changed in the virtualhere synology server for a while, but we can roll back and see if that resolves the issue.

Uninstall the virtualhere app from the synology DSM Package Manager, then install the VirtualHere app from the Synology app store instead. I think it is 3.4.7 or so in their store. Please let me know if that resolves the issue.

Put the same license key in again to register the server

Submitted by cls123 on Tue, 2019/07/16 - 17:40

#3

The problem finally is not on Nas but on my computer.
In device manager the VirtualHere USB 3 eXtensible Host Controller is not working. It has an exclamation mark in a yellow triangle.

i tried to reinstall the drivers with vhui64 -d , it says success but the problem persists.

Submitted by Michael on Tue, 2019/07/16 - 17:51

#4

Start cmd.exe As Administrator

vhui64.exe -y

Reboot

Then run vhui64.exe again and try to use the device again

That will completely uninstall the drivers and virtualhere host controller then install it again when you try to use the device after the reboot

Submitted by cls123 on Tue, 2019/07/16 - 18:58

#5

i did as you said but the problem persists.

Submitted by Michael on Tue, 2019/07/16 - 19:06

#6

In device manager, find the VirtualHere USB 3 eXtensible Host Controller and right click Properties and what error does it say?

Submitted by cls123 on Tue, 2019/07/16 - 19:29

#7

it's in greek.
after google translate ...

This device does not exist, does not work properly, or all the drivers it uses are not installed. (Code 24)
Windows did not start a related device driver. For more information, click the Driver tab, and then click the "Driver Details" button.

on driver details version 4.4.0.0 and 18.15.19.112 the file is c:\windows\system32\drivers\vhusb3hc.sys

Submitted by cls123 on Tue, 2019/07/16 - 19:34

#8

i am on win10 pro 64bit version 1803 17134.885 if it helps.

Submitted by Michael on Tue, 2019/07/16 - 19:41

#9

OK can you update windows to 1903? I havent updated the client driver for quite a while either. i think something is not right with your windows installation.

Submitted by cls123 on Tue, 2019/07/16 - 19:45

#10

i think show.

Many thanks for your support.

Submitted by cls123 on Wed, 2019/07/17 - 03:19

#11

upgrading to 1903 solved all my problems.

thanks a lot