Cannot use device ("There was an error using this device")

Submitted by jr@camo.com on #1

I have a USB instrument connected via USB. This instrument works fine, and it can be used locally without any issues.

When trying to connect remotely, I get the message: "There as an error using this device".
Connecting to a different instrument on the same machine, from the same remote system worked fine, so it seems it's about this particular one.

You can see the error and the device I'm trying to use in this screenshot:

https://i.ibb.co/0tgc72y/VH-error-using-device.png

"Server" is Windows 7 64-bit. Version 4.0.8 running.
Client is Windows 7 64-bit. Version 4.9.5 running.

Thanks in advance.

Submitted by Michael on Tue, 2019/12/10 - 21:13

#2

In the server, click Settings->View Server Log, does it show an error there when you try to use the device? Copy and paste the log here and i can take a look if you want

Submitted by jr@camo.com on Tue, 2019/12/10 - 21:43

#3

Correct, there is an error downloading some drivers. These are the lines since the connection to the hub from the remote system:

2019-12-10 12:42:06 INFO :10.0.0.141 connected as connection 2
2019-12-10 12:42:19 INFO :Installing driver for class OceanOpticsUSBDevice {BAD36DAB-A3D2-4A0E-8B2E-DA36202187D4}
2019-12-10 12:42:19 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2019-12-10 12:42:20 ERROR :There was an error downloading, HTTP response code said error (404)
2019-12-10 12:42:20 ERROR :Could not install driver for class OceanOpticsUSBDevice
2019-12-10 12:42:20 ERROR :Error binding device 3 [2457:1002] to connection 2, BIND_ERROR

Submitted by Michael on Wed, 2019/12/11 - 18:24

#6

Are you using a normal windows 7 with service pack and updates? It will return this error if you have not applied any updates from Microsoft

Submitted by G_3_x on Fri, 2021/04/23 - 18:30

#7

I got it working for me the following way:
1. Connect all your peripherals
2. Uninstall virtualhere server by running the cmd command: [virtualhere location] vhserver.exe -u (for example: "C:\Programs\vhserver.exe -u")
3. Go to Windows device manager
4. Look for unknown or unidentified devices and delete them (USE THIS AT YOUR OWN RISK, better to be sure what you delete, I knew which one I had to delete)
5. Disconnect the devices and connect them again, wait for a minute or two, the drivers should install again
6. Install vhserver again