EasyFind has stopped working

Submitted by rjmd on #1

EasyFind is not working for my server at the moment for remote devices.

I have had it work earlier in the year with people remotely connecting to using EasyFind. I have conducted a full restart of my server, the service, and my network devices at home. It's not clear what has triggered this problem as there have been no changes to the configuration since the initial setup.

Can you please advise on how to debug and troubleshoot this issue.

Thanks

Submitted by rjmd on Fri, 2021/08/27 - 00:12

#2

A bit more detail to help debug:
- I have SSL certificates enabled which are working fine over the local network
- Server is running on a Rasberry Pi
- Server is connected by ethernet to home router

Submitted by rjmd on Fri, 2021/08/27 - 01:24

#3

Update:
- I have gotten EasyFind to work again, but only for Windows clients
- Mac clients are not connecting over EasyFind, but are working over LAN fine

It's critical that I get this working on the Mac side but I can't seem to identify what is causing the issue. My firewall is disabled and seeing it works fine over LAN then it must be some kind of network issue.

Submitted by rjmd on Fri, 2021/08/27 - 02:17

#4

Update:
- I restarted my server as part of my troubleshooting and am back to no devices being able to locate the server over EasyFind

This is impossible to debug :(

Submitted by Michael on Fri, 2021/08/27 - 06:38

#5

I can see it connected about 3hrs ago, is it working OK now for you?

Submitted by rjmd on Fri, 2021/08/27 - 08:53

#6

Yes it is working. I wish I could say I know what the issue was and why it's fixed but I honestly have no idea. I did debugging on the clients, server syslog, updates to firmware on pi, update to server version, and many restarts. All guess work really, but it''s working.

It takes the macOS clients about 5-10 minutes to find the server over EasyFind, not entirely sure why.

Submitted by rjmd on Sat, 2021/08/28 - 01:34

#7

Got the same issue this morning with EasyFind not working, did a simple restart and it fixed.

I am not seeing anything in syslog that indicates the cause of this issue. Michael is there anything on your end that can help me identify the cause? Or another way I can debug?

Submitted by Michael on Sat, 2021/08/28 - 10:55

#8

There havent been any changes to any software or easyfind on my end. Who is your ISP?