MyEid software does not see card reader

I have a Windows 2016 server where I want to use an HID 3121 card reader and MyEid Pin reset tool. When I share and use the card reader, Windows ees the card reader and can see when I insert and remove a smart card. I've been able to install the correct Windows driver for the smart card reader, but when I start myEid Pin Reset tool, it does not see any device. I've also tried OpenSC tools with the same result. I've looked in the forums and have tried a couple of things, like unchecking "use Smart Card" when I RDP to the server, with no luck.

Any ideas on how to proceed?

 

#2

Use VNC to connect to the server instead of RDP