Hello,
I am having a very frustrating issue, I purchased and installed VirtualHere Windows Server to run on a sim rig machine running in my shed. I then installed VirtualHere Windows Client on my main gaming computer inside my office to use these USB Devices in-game.
On the server side we have the following USB devices;
- Moza R9 (V1) Base
- Moza SRP Pedals
- ODDOR Handbrake
- Thrustmaster TH8S Shifter
On the client machine we can correctly see all of these devices appear in the list, we are also able to activate with no issues the following;
- Moza SRP Pedals (COM Port)
- ODDOR Handbrake
- Thrustmaster TH8S Shifter
These work flawlessly and cause no issues, however once i select "Use This Device" on the Moza R9 Base the server machines throws a BSOD with a "WDF_VIOLATION" message.
Resolution Attempts
I have tried the following steps with no success;
- Swap the USB port used by the base unit (all ports on the machine have been tried)
- Remove the wheel from the base unit
- Swap the wheel from the base unit (different steering wheel attachments)
- Install/Remove Moza Pit House software from Server & Client
- Update hardware firmware for all Moza Hardware to latest
- Set base unit into "Standby" mode
- Running VirtualHere from the Microsoft Store
Would really appreciate some assistance on this as I am blocked
Latest Server Logs
2025-05-11 02:31:38 INFO :>>> Starting VirtualHere USB Server v4.7.7 (Built: Mar 26 2025, 07:42:34)<<<2025-05-11 02:31:38 INFO :Using configuration C:\Users\<redacted>\Desktop\config.ini2025-05-11 02:31:38 INFO :Server licensed to=1681d5bb-685b-4f98-81f2-000f8576d537 max_devices=unlimited2025-05-11 02:31:38 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)2025-05-11 02:31:39 WARNING :Loading string descriptor for device on port 1 failed, A device attached to the system is not functioning. (0x0000001f)2025-05-11 02:31:39 INFO :Found Full speed device [044f:b660] "Thustmaster, T500 RS Gear Shift" at address 622025-05-11 02:31:39 INFO :Found Full speed device [1020:8888] "0x1020, ODDOR-handbrake" at address 632025-05-11 02:31:39 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 212025-05-11 02:31:39 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 222025-05-11 02:31:39 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 192025-05-11 02:31:39 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 202025-05-11 02:31:39 INFO :Found High speed device [beef:0001] "Parsec, Parsec Virtual Mouse" at address 652025-05-11 02:31:39 INFO :Found Low speed device [1c4f:0002] "SIGMACHIP, USB Keyboard" at address 302025-05-11 02:31:39 INFO :Found Low speed device [1c4f:0034] "SIGMACHIP, Usb Mouse" at address 292025-05-11 02:31:39 INFO :Found Full speed device [8087:0029] "0x8087, 0x0029" at address 162025-05-11 02:31:39 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 232025-05-11 02:31:39 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 242025-05-11 02:31:39 INFO :Found Full speed device [346e:0003] "Gudsen, MOZA SRP pedals" at address 252025-05-11 02:31:39 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 262025-05-11 02:31:43 INFO :Unmanaging device 65 [beef:0001]2025-05-11 02:31:57 INFO :192.168.1.127 connected as connection 1 (Standard TCP)2025-05-11 02:32:14 INFO :Device 62 [044f:b660] BOUND to connection 12025-05-11 02:32:18 INFO :Device 63 [1020:8888] BOUND to connection 12025-05-11 02:32:22 INFO :Device 25 [346e:0003] BOUND to connection 1
Some progress, more testing
UPDATE:
I uninstalled Moza Pit House again, but this time also removed the Moza Windows Driver using Device Manager. The server no longer goes into BSOD however we now see a Surprise Unbound message, the device is almost instantly disconnected.
I also find it interesting that the device is re-found by the server, almost like the USB connection was reset?
...2025-05-11 04:01:59 INFO :192.168.1.86 connected as connection 20 (Standard TCP)2025-05-11 04:02:15 INFO :Device 66 [346e:0002] BOUND to connection 202025-05-11 04:02:16 INFO :Device 66 [346e:0002] SURPRISE UNBOUND from connection 202025-05-11 04:02:16 INFO :Unmanaging device 66 [346e:0002]2025-05-11 04:02:16 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 66Have also tried setting custom event
onReset.$VENDOR_ID$.$PRODUCT_ID$=as mention in another thread about G25 Racing Wheel, it does not fix the issue however..
Could you stop and exit the virtualhere server exe and then download this test build of the server and let me know if it works https://www.virtualhere.com/sites/default/files/usbserver/test/vhusbdwinw64.exe
Hey Michael,Thanks for the…
Hey Michael,
Thanks for the quick reply, great news is that the version you shared makes everything work amazingly well. It still seems to Surprise Unbound but quickly recovers and stays stable. I tested in a few different scenarios including swapping the attached steering wheel on the base and the system quickly updates for the new wheel. Latest logs below, this shows our initial connection and then wheel swaps.
2025-05-11 13:04:53 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)2025-05-11 13:04:53 WARNING :Loading string descriptor for device on port 1 failed, A device attached to the system is not functioning. (0x0000001f)2025-05-11 13:04:53 INFO :Found Full speed device [044f:b660] "Thustmaster, T500 RS Gear Shift" at address 82025-05-11 13:04:53 INFO :Found Full speed device [1020:8888] "0x1020, ODDOR-handbrake" at address 92025-05-11 13:04:53 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 112025-05-11 13:04:53 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 122025-05-11 13:04:53 INFO :Found Super speed device [05e3:0626] "GenesysLogic, USB3.1 Hub" at address 102025-05-11 13:04:53 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 132025-05-11 13:04:53 INFO :Found High speed device [beef:0001] "Parsec, Parsec Virtual Mouse" at address 152025-05-11 13:04:53 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:04:53 INFO :Found Low speed device [1c4f:0002] "SIGMACHIP, USB Keyboard" at address 42025-05-11 13:04:53 INFO :Found Low speed device [1c4f:0034] "SIGMACHIP, Usb Mouse" at address 52025-05-11 13:04:53 INFO :Found Full speed device [8087:0029] "0x8087, 0x0029" at address 62025-05-11 13:04:53 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 72025-05-11 13:04:53 INFO :Found High speed device [05e3:0610] "GenesysLogic, USB2.1 Hub" at address 162025-05-11 13:04:53 INFO :Found Full speed device [346e:0003] "Gudsen, MOZA SRP pedals" at address 182025-05-11 13:04:56 INFO :192.168.1.86 connected as connection 4 (Standard TCP)2025-05-11 13:05:13 INFO :Device 17 [346e:0002] BOUND to connection 42025-05-11 13:05:14 INFO :Device 17 [346e:0002] SURPRISE UNBOUND from connection 42025-05-11 13:05:14 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:05:14 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:05:16 INFO :Device 17 [346e:0002] BOUND to connection 42025-05-11 13:06:32 INFO :Device 17 [346e:0002] UNBOUND from connection 42025-05-11 13:06:32 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:06:32 WARNING :Warning, unbinding device at USB\VID_05E3&PID_0610\7&26C6FD30&0&2,USB\VID_346E&PID_0002\3F001B001051303237323835,4 with 1 outstanding in-flight URBs2025-05-11 13:06:32 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:10:16 INFO :Connection 4 successfully removed (reason:timeout)2025-05-11 13:10:47 INFO :Unmanaging device 15 [beef:0001]2025-05-11 13:14:31 INFO :192.168.1.127 connected as connection 7 (Standard TCP)2025-05-11 13:14:43 INFO :Device 8 [044f:b660] BOUND to connection 72025-05-11 13:14:45 INFO :Device 9 [1020:8888] BOUND to connection 72025-05-11 13:14:47 INFO :Device 18 [346e:0003] BOUND to connection 72025-05-11 13:14:49 INFO :Device 17 [346e:0002] BOUND to connection 72025-05-11 13:14:49 INFO :Device 17 [346e:0002] SURPRISE UNBOUND from connection 72025-05-11 13:14:49 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:14:50 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:14:52 INFO :Device 17 [346e:0002] BOUND to connection 72025-05-11 13:15:51 ERROR :Error 22 submiting Bulk/Int urb, The device does not recognize the command. (0x00000016)2025-05-11 13:15:51 ERROR :Error 22 submiting Bulk/Int urb, The device does not recognize the command. (0x00000016)2025-05-11 13:15:51 WARNING :Error 22 clearing halt on ep 82 for device 9, The device does not recognize the command. (0x00000016)2025-05-11 13:15:51 ERROR :Error 22 submiting ctrl urb, The device does not recognize the command. (0x00000016)2025-05-11 13:15:52 ERROR :Error 22 submiting ctrl urb, The device does not recognize the command. (0x00000016)2025-05-11 13:15:53 INFO :Device 9 [1020:8888] SURPRISE UNBOUND from connection 72025-05-11 13:15:53 INFO :Unmanaging device 9 [1020:8888]2025-05-11 13:15:53 INFO :Found Full speed device [1020:8888] "0x1020, ODDOR-handbrake" at address 92025-05-11 13:30:19 INFO :Device 18 [346e:0003] UNBOUND from connection 72025-05-11 13:30:21 INFO :Device 17 [346e:0002] UNBOUND from connection 72025-05-11 13:30:21 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:30:21 WARNING :Warning, unbinding device at USB\VID_05E3&PID_0610\7&26C6FD30&0&2,USB\VID_346E&PID_0002\3F001B001051303237323835,4 with 2 outstanding in-flight URBs2025-05-11 13:30:21 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:30:24 INFO :Device 8 [044f:b660] UNBOUND from connection 72025-05-11 13:30:29 INFO :Device 8 [044f:b660] BOUND to connection 72025-05-11 13:30:33 INFO :Device 9 [1020:8888] BOUND to connection 72025-05-11 13:30:37 INFO :Device 18 [346e:0003] BOUND to connection 72025-05-11 13:30:43 INFO :Device 17 [346e:0002] BOUND to connection 72025-05-11 13:30:44 INFO :Device 17 [346e:0002] SURPRISE UNBOUND from connection 72025-05-11 13:30:44 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:30:44 INFO :Found Full speed device [346e:0002] "Gudsen, MOZA R9 Base" at address 172025-05-11 13:30:46 INFO :Device 17 [346e:0002] BOUND to connection 72025-05-11 13:30:57 INFO :Device 17 [346e:0002] UNBOUND from connection 72025-05-11 13:30:57 INFO :Unmanaging device 17 [346e:0002]2025-05-11 13:30:57 WARNING :Warning, unbinding device at USB\VID_05E3&PID_0610\7&26C6FD30&0&2,USB\VID_346E&PID_0002\3F001B001051303237323835,4 with 1 outstanding in-flight URBsShould I just continue running this version, or are there other steps you recommend I take?
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Yes you can use that version. I will push it to the main virtualhere build today.