Android phone not connecting

Submitted by browntd12155 on #1

I keep getting the pop-up message to allow a USB connection on the Android phone, but it disappears very quickly.  Even if I do manage to click "allow" it doesn't seem to work.  Maybe something with IDs changing on the server side is causing the Android phone to think it's connecting to a new USB each time?  Tried on two Samsung phones, with two different cables, same issue.  Android OS is version 15, One UI version (Samsung's wrapper) version 7.0.

Submitted by Michael on Fri, 2025/06/13 - 08:51

#3

Paste the full windows server log here

Submitted by browntd12155 on Fri, 2025/06/13 - 21:46

#4

Is there a way to send a file over, the .evtx is probably more useful?  The only text I can get doesn't seem very helpful, there's no details

 

Information    12.06.2025 12:54:53    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:53    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:53    VirtualHere USB Server    1    None    Incorrect function. 
Warning    12.06.2025 12:54:52    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:49    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:47    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:47    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:47    VirtualHere USB Server    1    None    Incorrect function. 
Warning    12.06.2025 12:54:46    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:41    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:39    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:39    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:39    VirtualHere USB Server    1    None    Incorrect function. 
Warning    12.06.2025 12:54:38    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:35    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:33    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:33    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:33    VirtualHere USB Server    1    None    Incorrect function. 
Warning    12.06.2025 12:54:31    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:19    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:17    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:17    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:17    VirtualHere USB Server    1    None    Incorrect function. 
Warning    12.06.2025 12:54:16    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:14    VirtualHere USB Server    1    None    Incorrect function. 
Information    12.06.2025 12:54:12    VirtualHere USB Server    1    None    Incorrect function. 

 

Here's a manual copy/paste of each separate error or warning during that time, hopefully this helps:

12:54:16 Failed to release claimed device USB\VID_0BDA&PID_0411\5&A6A6D4&0&14,USB\VID_04E8&PID_6860\R5CR71DT9TJ,3 while uncapturing, The device does not recognize the command. (0x00000016)

12:54:11 Failed to release claimed device USB\VID_0BDA&PID_0411\5&A6A6D4&0&14,USB\VID_04E8&PID_6860\R5CR71DT9TJ,3 while uncapturing, The device does not recognize the command. (0x00000016)

12:54:05 Failed to release claimed device USB\VID_0BDA&PID_0411\5&A6A6D4&0&14,USB\VID_04E8&PID_6860\R5CR71DT9TJ,3 while uncapturing, The device does not recognize the command. (0x00000016)

12:53:57 DiInstallDevice failed, (0xe000020b)

12:46:57 Error binding device 14 [04e8:6860] to connection 6, BIND_ERROR

12:46:57 Capturing USB\ROOT_HUB30\4&2138960&0&0,USB\VID_04E8&PID_6860\R5CR71DT9TJ,2, SetupDiEnumDeviceInterfaces failed, No more data is available. (0x00000103)

12:45:57 Error binding device 13 [04e8:6860] to connection 6, BIND_ERROR

12:45:57   Capturing USB\VID_0BDA&PID_5411\6&2821A28F&0&1,USB\VID_04E8&PID_6860\R5CR71DT9TJ,2, SetupDiEnumDeviceInterfaces failed, No more data is available. (0x00000103) 

Submitted by Michael on Sat, 2025/06/14 - 09:47

#5

Can i have a look via rustdesk while you are there, If so email me mail [at] virtualhere.com (mail[at]virtualhere[dot]com)

Submitted by browntd12155 on Sun, 2025/06/15 - 15:22

#6

Apologies, but there is some sensitive data on that computer.  In general from a windows machine, is it possible to connect to an android or iOS phone as if it's USB connected to your own machine?

Submitted by Michael on Sun, 2025/06/15 - 18:12

#7

OK is it possible to export the VirtualHere USB Server log from event viewer as a evtx file and email me that. The reason is i want to see if its a timing issue or not.

Submitted by browntd12155 on Mon, 2025/06/16 - 16:49

#8

Easy!  Sent!  Thanks!

Submitted by Michael on Tue, 2025/06/17 - 08:25

#9

Is it resolved now with the new build i sent you?