Win10 VM client BSOD when attempting to use iphone on Win10 server

Submitted by hsjgtsiksryk on #1

Currently I am using the trial version of your product.   I am using a Proxmox VE (8.4.1) Win10 (19045.4717) VM as the client with my iphone (14 Pro Max with iOS 18.5) virtually attached using VirtualHere.  The server is a Win10 (build 19045.5965) physical device. 

Problem: The VirtualHere client sees the iphone being presented by the VirtualHere server.  As soon as I select "use this device" the client crashes with BSOD indicating SYSTEM SERVICE EXCEPTION with vhusb3hc.sys. The log on the VirtualHere server captured this: 

2025-07-03 09:13:37 INFO :192.168.46.27 connected as connection 4 (Standard TCP)
2025-07-03 09:18:33 ERROR :Error 13 in line 232, The data is invalid. (0x0000000d)
2025-07-03 09:18:35 INFO :Device 5 [05ac:12a8] BOUND to connection 4
2025-07-03 09:18:44 INFO :Device 5 [05ac:12a8] UNBOUND from connection 4
2025-07-03 09:18:54 INFO :Connection 4 successfully removed (reason:timeout)

I've posted the minidump file for the above on my ProtonDrive here: https://drive.proton.me/urls/BBSZED46V0#YaB5ABLo4YRM

Should you need any more info please let me know.

Thank you

Submitted by Michael on Fri, 2025/07/04 - 18:52

#2

Thanks for the crashdump i will investigate and get back to you...

Submitted by Michael on Mon, 2025/07/07 - 09:33

#4

Im having trouble reproducing. I think if you could first try updating to the latest win10 on the server side.  I tried on an iOS 18.5 on an iPad without any bsod. (Although there are a lot of permission popups on the iPad. Do you get any of those?)

Submitted by hsjgtsiksryk on Tue, 2025/07/08 - 08:56

#5

Updated both Server and Client to 19045.6036. Everything appears to be working fine. You have a new customer. Thank you.