Hi,
I'm having a problem with VirtualHere Server because it keeps shutting down for no apparent reason.
It runs on a Windows Server 2019 standard host and, of course, passes the license key (flash drive) to Hyper-V (also Windows 2019 standard) where remote connections are made for users.
I have a license for this program.
The last outage was at night between 04-05.08
2025-08-02 12:55:48 INFO :Device 5 [058f:6387] UNBOUND from connection 92025-08-02 12:55:57 INFO :10.10.30.3 connected as connection 17 (Standard TCP)2025-08-02 12:56:00 INFO :Connection 9 successfully removed (reason:timeout)2025-08-02 12:56:00 INFO :Unmanaging device 5 [058f:6387]2025-08-02 12:56:00 INFO :Found High speed device [058f:6387] "Alcor, Intenso Alu Line" at address 52025-08-02 12:56:02 INFO :Device 5 [058f:6387] BOUND to connection 172025-08-02 12:58:36 INFO :Device 5 [058f:6387] UNBOUND from connection 172025-08-02 12:58:39 INFO :Connection 17 successfully removed (reason:timeout)2025-08-02 12:58:39 INFO :10.10.30.3 connected as connection 19 (Standard TCP)2025-08-02 12:58:41 INFO :Device 5 [058f:6387] BOUND to connection 192025-08-02 13:56:25 INFO :Device 5 [058f:6387] UNBOUND from connection 192025-08-02 13:56:27 INFO :10.10.30.3 connected as connection 21 (Standard TCP)2025-08-02 13:56:28 INFO :Connection 19 successfully removed (reason:timeout)2025-08-02 13:56:30 INFO :Device 5 [058f:6387] BOUND to connection 212025-08-02 13:56:30 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 212025-08-02 13:56:30 INFO :Unmanaging device 5 [058f:6387]2025-08-02 13:56:30 INFO :Found High speed device [058f:6387] "Alcor, Intenso Alu Line" at address 52025-08-02 13:56:32 INFO :Device 5 [058f:6387] BOUND to connection 212025-08-02 13:56:32 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-02 13:56:33 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 212025-08-02 13:56:33 INFO :Unmanaging device 5 [058f:6387]2025-08-02 13:56:33 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 13:56:33 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 13:56:35 INFO :Device 5 [058f:6387] BOUND to connection 212025-08-02 13:56:36 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-02 13:56:37 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 212025-08-02 13:56:37 INFO :Unmanaging device 5 [058f:6387]2025-08-02 13:56:37 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 13:56:37 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 13:56:39 INFO :Device 5 [058f:6387] BOUND to connection 212025-08-02 14:04:46 INFO :Device 5 [058f:6387] UNBOUND from connection 212025-08-02 14:04:47 INFO :10.10.30.3 connected as connection 26 (Standard TCP)2025-08-02 14:04:47 INFO :Connection 21 successfully removed (reason:timeout)2025-08-02 14:04:47 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:04:47 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 14:04:47 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 14:04:49 INFO :Device 5 [058f:6387] BOUND to connection 262025-08-02 14:04:49 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 262025-08-02 14:04:49 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:04:49 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 14:04:49 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 14:04:52 INFO :Device 5 [058f:6387] BOUND to connection 262025-08-02 14:04:52 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-02 14:04:53 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 262025-08-02 14:04:53 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:04:53 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 14:04:53 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 14:04:55 INFO :Device 5 [058f:6387] BOUND to connection 262025-08-02 14:09:02 INFO :10.10.30.3 connected as connection 30 (Standard TCP)2025-08-02 14:09:02 INFO :Device 5 [058f:6387] UNBOUND from connection 262025-08-02 14:09:03 INFO :Connection 26 successfully removed (reason:timeout)2025-08-02 14:09:04 INFO :Device 5 [058f:6387] BOUND to connection 302025-08-02 14:09:06 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 302025-08-02 14:09:06 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:09:06 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 14:09:06 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 14:09:08 INFO :Device 5 [058f:6387] BOUND to connection 302025-08-02 14:09:08 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-02 14:09:09 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 302025-08-02 14:09:09 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:09:09 INFO :Found High speed device [058f:6387] "Alcor, Intenso Alu Line" at address 52025-08-02 14:09:11 INFO :Device 5 [058f:6387] BOUND to connection 302025-08-02 14:09:12 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 302025-08-02 14:09:12 INFO :Unmanaging device 5 [058f:6387]2025-08-02 14:09:12 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-02 14:09:12 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-02 14:09:14 INFO :Device 5 [058f:6387] BOUND to connection 302025-08-05 10:14:45 INFO :>>> Starting VirtualHere USB Server v4.8.1 (Built: Jul 21 2025, 11:19:02)<<<2025-08-05 10:14:45 INFO :Using configuration C:\scripts\config.ini2025-08-05 10:14:45 INFO :Server licensed to=7YGKFV2 max_devices=unlimited2025-08-05 10:14:45 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack)2025-08-05 10:14:46 WARNING :Loading string descriptor for device on port 14 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-05 10:14:46 INFO :Found Super speed device [13fe:6000] " , Patriot Memory" at address 22025-08-05 10:14:46 INFO :Found Full speed device [051d:0003] "American Power Conversion , Smart-UPS_2200 FW:UPS 03.7 / ID=1015" at address 32025-08-05 10:14:46 INFO :Found High speed device [1604:10c0] "0x1604, 0x10c0" at address 42025-08-05 10:14:46 INFO :Found High speed device [058f:6387] "Alcor, Intenso Alu Line" at address 52025-08-05 10:14:47 WARNING :Loading string descriptor for device on port 1 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-05 10:14:48 WARNING :Loading string descriptor for device on port 4 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-05 10:14:48 INFO :Found High speed device [1604:10c0] "0x1604, 0x10c0" at address 62025-08-05 10:14:48 INFO :Found High speed device [1604:10c0] "0x1604, 0x10c0" at address 72025-08-05 10:14:54 INFO :10.10.30.3 connected as connection 1 (Standard TCP)2025-08-05 10:14:56 INFO :Device 5 [058f:6387] BOUND to connection 12025-08-05 10:14:56 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-05 10:14:57 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 12025-08-05 10:14:57 INFO :Unmanaging device 5 [058f:6387]2025-08-05 10:14:57 WARNING :Loading string descriptor for device on port 11 failed, Urz¹dzenie do³¹czone do komputera nie dzia³a. (0x0000001f)2025-08-05 10:14:57 INFO :Found High speed device [058f:6387] "Alcor, 0x6387" at address 52025-08-05 10:15:00 INFO :Device 5 [058f:6387] BOUND to connection 12025-08-05 10:15:00 WARNING :Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)2025-08-05 10:15:01 INFO :Device 5 [058f:6387] SURPRISE UNBOUND from connection 12025-08-05 10:15:01 INFO :Unmanaging device 5 [058f:6387]2025-08-05 10:15:01 INFO :Found High speed device [058f:6387] "Alcor, Intenso Alu Line" at address 52025-08-05 10:15:03 INFO :Device 5 [058f:6387] BOUND to connection 1
Nie można odnaleźć opisu dla identyfikatora zdarzenia 1 ze źródła VirtualHere USB Server. Albo składnik wywołujący to zdarzenie nie jest zainstalowany na komputerze lokalnym, albo instalacja jest uszkodzona. Możesz zainstalować lub naprawić składnik na komputerze.
Jeśli zdarzenie pochodzi z innego komputera, wraz ze zdarzeniem może być wymagane zapisanie informacji o wyświetlaniu.
Do zdarzenia dołączono następujące informacje:
Failed to release claimed device USB\ROOT_HUB30\4&345FA7E9&0&0,USB\VID_058F&PID_6387\3E4EFEB4A5D6,11 while uncapturing, Urz¹dzenie nie rozpoznaje polecenia. (0x00000016)
.
It seems like you are running it as a service in the background and also trying to run it as not a service.
If you want to run it in the background start the server with the -b argument and that will install it as a service. The log then goes to Event Viewer and the log you are showing me wont be used.
If the service stops for some reason then it will say the Windows Event Viewer->Windows Logs->System something about VirtualHere Server stopping (or crashing maybe)
Do you see any of those entries sometimes on the 2nd August.