Accessing Seneye on an RPI4

Hi, hoping for some assistance debugging the Pi4 server trying to run a Seneye device. I have managed to get it running on windows server to windows client but not pi4->windows.

Standard install using the script, not using the specialised Pi server. It works in that the USB hub from the Pi shows up in my windows client (if i plug in a mouse receiver it shows up), but the Seneye device never shows up. Which i assume means that Virtualhere can’t access the device for some reason.

I have tried with no modifications and with adding the following to config.ini
ClaimPorts=1
OnReset.9463.8708=

I have also added the 10-local.rules

#2

Does dmesg on the pi show anything when you plug in the senseye?

#3

Hmm. same here.
Had everything on my desk. Seneye connected to an otg samsung cable, to make it go from usb to micro-usb on my raspberry pi zero 2.
Had Seneye in the water.
All fine. Windows client saw Seneye, seneye connect software was started and found the shared usb.

So i disconnected the power from the pi zero2. Moved everything to the living room.
And now I just can't see the seneye device pop-up anymore.
I do see virtualhere server working just fine.

I have the same setup in the config.ini and local.rules
Reconnecting the USB doesn't show anything in dmes. The seneye usb is powered from the usb port, because I see it blinking.

#4

Ok. After reconnecting and reconnecting the otg-cable with seneye on it.
I decided to unplug the seneye from the otg cable and leave the otg cable in.
Restarted virtual here server and the seneye shows up again.

#5

OK its almost certainly a power issue i suspect. If you cant see it in dmesg, virtualhere wont be able to see it either. Anyway does it work ok when it does show up?