vhui64 not starting

Hi,
i tried to run the client Software on one machine (where it worked perfectly) but on another machine it does not open nor post any kind of error.
OS: Windows 10 Enterprise
Version: 20H2
OS Build: 19042.20006

Tested also by running as Administrator, same behaviour.

In event viewer in Windows it shows up this error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2022-10-14T11:36:56.4395618Z" />

  <EventRecordID>20932</EventRecordID>

  <Correlation />

  <Execution ProcessID="0" ThreadID="0" />

  <Channel>Application</Channel>

  <Computer>G63K3VT2E</Computer>

  <Security />

  </System>

- <EventData>

  <Data>vhui64.exe</Data>

  <Data>5.4.1.0</Data>

  <Data>63475c79</Data>

  <Data>unknown</Data>

  <Data>0.0.0.0</Data>

  <Data>00000000</Data>

  <Data>c0000005</Data>

  <Data>00000000014bd9e2</Data>

  <Data>2dc</Data>

  <Data>01d8dfc143224bf7</Data>

  <Data>C:\Andy\vhui64.exe</Data>

  <Data>unknown</Data>

  <Data>e58130ea-8d32-4920-ae87-b8a85f35205f</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

 

Help getting this to work would be greatly appreciated, if i can add any further info let me know.

Cheers

#2

Sounds like an anti-virus is blocking it. You should allow vhui64.exe

 

#3

Hi Michael,

only have Windows Defender on here and it doesn't show any threats or measures taken against the file. Also i put the .exe into an exclusion Folder where the anti-virus shouldn't tamper with it. Also tried to directly exclude the .exe . No change in the behaviour, nothing opening, no error besides the Event Viewer one i posted above.

#6

ok that one isn't compressed