VirtualHere USB 3.0 4-Port Hub not working with USB 2.0 devices

Submitted by skaoxine on #1

Hello,

not detected when connected to USB 2.0 port but ok with USB 3.0 port :
New USB device found, idVendor=366b, idProduct=0005, bcdDevice= 2.20
New USB device strings: Mfr=2, Product=3, SerialNumber=4
Product: VirtualHere 4-Port Hub
Manufacturer: VirtualHere Pty. Ltd.
SerialNumber: DOINEEDTOSHAREIT?
USB hub found
4 ports detected

When Hub is detected all USB 2.0 devices tested mostly flash drives of different brand and size are not detected.

With USB 3.0 devices it's working well and nothing to report.

Same result on 4 different generations of computers desktop / laptop / nuc with Ubuntu 22.04 / 24.04.

One of them have a dual boot and same behavior with Windows 10.

A bit disappointed because flash drive I wish to share is USB 2.0.

Two Hubs was ordered can't test the other one for moment but pretty sure it will be the same thing.

Submitted by Michael on Wed, 2025/01/22 - 08:36

#2

Plug the hub into your Ubuntu machine then post the output of dmesg for that time period here. It should also detect a VID 0x366b with a PID of 0x0004 which is the USB 2 part of the hub. (USB 3 hubs have inbuilt USB 2 hub and USB 3 hub together). If you could test the other hub that would be helpful because that would suggest a manufacturing fault if it works and the first doesnt.

Submitted by skaoxine on Thu, 2025/01/23 - 11:26

#3

Wonderful a bit of light in our misfortune.

You're right no problem with the other one.

The Hub working with USB 2.0 devices :

dmesg / journalctl 
usb 1-1: new high-speed USB device number 64 using xhci_hcd
usb 1-1: New USB device found, idVendor=366b, idProduct=0004, bcdDevice= 2.20
usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
usb 1-1: Product: VirtualHere 4-Port Hub
usb 1-1: Manufacturer: VirtualHere Pty. Ltd.
usb 1-1: SerialNumber: 3A8D1AF2C673F707
hub 1-1:1.0: USB hub found
hub 1-1:1.0: 4 ports detected
usb 2-1: new SuperSpeed USB device number 45 using xhci_hcd
usb 2-1: New USB device found, idVendor=366b, idProduct=0005, bcdDevice= 2.20
usb 2-1: New USB device strings: Mfr=2, Product=3, SerialNumber=4
usb 2-1: Product: VirtualHere 4-Port Hub
usb 2-1: Manufacturer: VirtualHere Pty. Ltd.
usb 2-1: SerialNumber: 3A8D1AF2C673F707
hub 2-1:1.0: USB hub found
hub 2-1:1.0: 4 ports detected

lsusb
Bus 001 Device 064: ID 366b:0004 VirtualHere Pty. Ltd. VirtualHere 4-Port Hub
Bus 002 Device 045: ID 366b:0005 VirtualHere Pty. Ltd. VirtualHere 4-Port Hub

 

The Hub not working with USB 2.0 devices :

dmesg / journalctl
usb 2-1: new SuperSpeed USB device number 46 using xhci_hcd
usb 2-1: New USB device found, idVendor=366b, idProduct=0005, bcdDevice= 2.20
usb 2-1: New USB device strings: Mfr=2, Product=3, SerialNumber=4
usb 2-1: Product: VirtualHere 4-Port Hub
usb 2-1: Manufacturer: VirtualHere Pty. Ltd.
usb 2-1: SerialNumber: 9BFCF8263B6F4E21
hub 2-1:1.0: USB hub found
hub 2-1:1.0: 4 ports detected

lsusb
Bus 002 Device 046: ID 366b:0005 VirtualHere Pty. Ltd. VirtualHere 4-Port Hub

If it can help you identify others like this one this time I left the serial numbers.

Hope there's a warranty and I suppose I'll have to send the hub back to you ?

Submitted by Michael on Thu, 2025/01/23 - 11:42

#4

I may be able to fix it remotely. Could you email me mail [at] virtualhere.com (mail[at]virtualhere[dot]com)