USB Devices not usable

Hello everyone,

 

We are experiencing the following issue with a customer:

 

The USB server is running on a QNAP NAS, and the client is running on an APPServer (Windows 2022 Std).

 

From one day to the next, the programmes used via the stick (Simba & Datev) are no longer usable because they cannot find the licences.

 

After restarting the server, not every stick is always recognised; the only solution is to disconnect and reconnect several times.

 

What could be the problem?

Thank you very much for your help.

#2

Seems like a bug in the QNAP. Is the QNAP sleeping overnight? Perhaps disable that for a night and see if its ok then. What model QNAP is it?

#3

Hi Michael, 

i checked the QNAP (TS 253), its not configured to sleep or has any energy saving active. 

I found a network issue on the Network & Switch App and solved it yesterday. We will check if the issue comes again will post it here.