USB 3.0 device on Qnap TS-253a not connecting?

Hi,

I paid the full price for unlimited devices on my Qnap TS-253a in the assumption that this was all working as advertised.

I get this error trying to connect a flash drive : "iXpand Flash Drive" is a USB 3.0 device, plug it into a USB 2.0 hub or port before using."

I looked it up on the forum and found 2 "related" topics :
https://www.virtualhere.com/node/655 (2015)
and
https://www.virtualhere.com/content/cannot-start-device (june 2016)

Surely in the mean time, usb 3.0 is already supported by now (after 2 years)? All my usb-drives I currently use are usb 3.0 drives.

Can I get my money back in case virtual here is not working as advertised ? or is support coming really soon ?

Thanks very much.
Dirk Van Rijckeghem

#2

I would love to support usb 3.0 in OSX but apple has not provided any way to do so in osx yet - for software like virtualhere. so ill give you a refund.