Support

I'm currently using:
OSX: 10.12.2
VH Client: 3.8.9
VH Server 3.1.9 using Synology

Using Virtual Here and an iLok worked for me the first time I set it up but after that, any program that needs to check the iLok freezes up. Disconnecting and reconnecting the iLok works inconsistently and isn't really an option for me anyway. I saw this was happening for other people about a year ago but it doesn't look like there's an actual fix for this yet. Is iLok still supported or expected to work with VirtualHere at some point?

I have been trying out VirtualHere on a laptop which uses S0 low power idle (aka Modern Standby or Connected Standby) instead of the traditional S3 standby. On this machine, powercfg -sleepstudy shows that the VirtualHere root hub (USB Root Hub (xHCI) (USB\ROOT_HUB30)) remains active during standby. This appears to result in a small power drain during sleep: powercfg -batteryreport indicates that 2% (1010mWh) was used during a 11-hour sleep.

Hello Michael

Could you please extend vhui so that it can connect to a locally running service?

For myself working with CLI is ok but I have colleagues and customers which can't work like this (lack of IT knowledge).

It would be really nice to have vhui extended so that it detects a locally running VH service and then connects to it for configuration (saying so that it's connected to a service).

Thank you

Greetings
Theo

vendor: 0x044f
product: 0xb65d

This controller doesn't work with your product. I will need support in case it should or i'm forced to request Steam refund in a few hours.

Thanks in advance!

I've installed VirtualHere as a service without Bonjour using -b and am able to run vhui64.exe -t help just fine, and -t list gives me the current status, but I cannot connect to the same hub that I was using prior to installing as a service by running:
vhui64.exe -t use,192.168.1.169
I simply get ERROR: Invalid Address

The Windows firewall is off for troubleshooting, and I can ping and ssh to the hub just fine.

What am I doing wrong?

Please show the Serial Number in the VH Client, so that multiple devices of the same type can be distinguished.

I have a number of development boards that have on-board SEGGER J-Link debug chips. They all show up as J-Link in the Client so it's not easy to tell which one I need to use.

I notice there is a property option (right-click drop-down) and it shows all the details.

Hello,
while using Razer Naga without Virtual Here I have 0% frame loss and lags, but I can't use 12 button thumb grid. When I enable Virtual Here all buttons work but I get up to 40% frame loss (unplayable) when I move the mouse.

I assure you that network isn't the problem. I tried both wired and wireless with same results. Only time I get frame loss is when using Razer Naga over Virtual Here. Tested on Borderlands 2 @ 30 FPS and @ 60 FPS, no difference.

Can you assist me with this issue?

Hello!

I need some way to determine from which IP addresses OS USB devices (from the lsusb output) came from. I was trying to implement this using device serial numbers, but for some strange reason DEVICE INFO command just stopped working and now prints an empty line. usbip -p command prints 'unknown host' for all connected devices. Is there any other ways to make a list mapping lsusb output to servers' ip addresses?

Hi Michael,

For my first use, I would like to use an Extigy Sound Blaster card connected to my NAS Synology DS215j (DSM6) from my Windows 7 machine.

Situation:
- Server : VirtualHere Server 3.1.9 for NAS DS215j DSM6.
- Client : Windows 7.
- Device : sound card Extigy Sound Blaster

- VirtualHere Client GUI show the hub and the attached devices , ie Sound Blaster and the UPS.
- VirtualHere USB Root Hub and VirtualHere USB HostController drivers are presents.

Hi,

I'm getting following error for an ANT+ usb dongle I'd like to share in my network.