Support

Hi Michael.

We are, at the moment, migrating usb devices from an old virtualhere server to a new one.

We have about 69 usb devices on the old server, all of them with a customized name.

How can I migrate all of this usb devices to the new server maintaining the same name? Is there a database I can copy from the old server?

I've tried to copy the DeviceNicknames from the old config.ini file to the config.ini file on the new server but when I move a usb device from the old server to the new server it does not assume the its name from the old server.

Hi Michael,

We are running commands on the VirtualHere Windows client from a batch file. After running commands listed in https://www.virtualhere.com/client_configuration_faq, such as:

vhui64.exe -t "STOP USING,<server>.<port>"

We get the result (OK) in a small Windows dialog and have to press the dialog's "OK" button in order for the script to continue.

Hi!

We've been using VirtualHere (paid version) for years over LAN, but recently had to move the server to another location, breaking the existing networking. I'm trying to get it back online using EasyFind, but it's not working and I don't know how to debug further. I'm using Wireshark and seeing traffic on both the client and server to/from 143.198.145.150:443, but that's as far as I've gotten. Can you please let me know other settings or logs I can check?

Thanks,

Jake Levitt

Hello.
I have a problem that's sadly very hard to reproduce and leaves behind no log trace.

VH client often crashes on windows when connecting to MCX N23x and MCXA156 microcontrollers. There were other devices used with the same environment (different resberries, but same setup) and they don't produce the crash.

The VH server Is running on a Raspberry Pi 4.

The crash happens when trying to initiate the communication with the device on application level. The VH connection is established successfully, but crashes after data starts flowing over the serial port.

Hi,

I'm trialling the software as we use several codemeter dongles I'd like to keep on a single server, but when I try and 'Use this device' on the client, it shows in use for a few seconds then stops.  On the server it opens the codemeter folder.

Is there a way to share the codemeter license using this software?

Tks

Hello!  I recently picked up a Rpi5 8gb to run the devices for my flight sim rig.  Just installed the latest rpi5 virtual here server, connected to 2 sabrent 16 port USB 3 hubs, totalling 13 devices per hub.  Each hub is connected to each USB 3 port on the Rpi5.  Virtual Here sees all the devices connected to it, however windows does not for some reason.  I've tried using/un-using the devices that don't show up but windows device manager doesn't see any changes.  Some devices are arduinos, some are standard USB controllers.

It was working fine for years then after a reboot all of a sudden. I get this error in the event log and it will no longer start:

Faulting application name: vhusbdwin64.exe, version: 4.5.0.0, time stamp: 0x63e5836d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000009ec6c8
Faulting process id: 0x599c
Faulting application start time: 0x01db718f1df1c27c

Hi Michael,

We are using the latest CloudHub (v 4.7.3) on a GL-AR300M16 with a USB-to-serial POS system (STMicroelectronics Virtual COM Port, HW ID: USB\VID_0483&PID_5740). We use a separately powered USB hub (from Amazon; one that supports port restarting) between the devices and the CloudHubs. The client version is 5.8.2 running on Windows 10 (as a service).

Very sporadically (once a week or month) we get a "Error 22 discarding urb" only once during the day:

Hello, I’m interested in this great product. I need it to operate the Creality Otter scanner connected to an Android device as a server. The client on Windows 11 uses the Creality Scan software.

The client (Win11) correctly detects the device, but unfortunately, the program does not. Where should I look for the issue? The software would definitely be a great help and a worthy replacement for the expensive Creality Bridge.

Thank you in advance for your help!

Hi, my xbox dongle started dropping very frequently, it wasn't doing that before. I had the 4.5.6 (I think) server on a Nvidia Shield. I updated to the last version on the Play Store but the problem is still there, here is the log: