Support

Description

Support for VirtualHere hardware and software

Xbox Controller Bluetooth Disconnect/Failure Issues

Forums

Hi there,

I've done a lot of troubleshooting on this issue.

At first I thought it was just the controller but used another controller and same issue.

I have a Raspberry Pi3 connected via LAN cable and is on a VLAN to the windows system -- there is no other traffic on this link and is dedicated to VirtualHere communication. 

This works perfectly and latency is minimal if any at all and in the PI I have a powered USB hub plugged in with the following:

Smart Card Reader rejected IOCTL 0x313520

Forums

Hi Michael,

We are using VirtualHere CloudHub (version 4.8.1 on GL-AR300M16) and VirtualHere Client 5.9.3 on Windows with OMNIKEY 3121 Smart Card readers (using the generic Microsoft WUDF drivers) and we've noticed that the following errrors popup multiple times in Windows Event Viewer:

Smart Card Reader 'HID Global OMNIKEY 3x21 Smart Card Reader 0' rejected IOCTL 0x313520: Incorrect function.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: XX XX XX XX

Can you send devices from the server?

Forums

Hi! I would like to know if the server has the possibility of controlling the devices by itself. Let's say that the server has 10 clients connected to it, can I command the server directly to forward the device 1 to the client with the IP XXX.XXX.XXX.XXX, then command the server to connect device 2 to the client with the IP YYY.YYY.YYY.YYY, then command the server to disconnect all the devices.

Is this possible, or the controlling can be done only client side?

Game controller works when connected directly but not via VirtualHere

Forums

I have VirtualHere server running on Raspberry Pi 4 / 64 bit OS, and a client running on Windows 11 Pro. I just got GameSir G7 Pro controller, and it is refusing to work when connected via VirtualHere, doesn't matter if it is a direct USB connection or using included USB dongle. It appears as "game controller device" in Windows device manager but no software detects it. It works on the same machine / OS when connected directly. In Windows event log I'm seeing a lot of "Incorrect function" messages. Happy to share any debug data if provided instructions.

Invalid License

Forums

Hi, I had switched phone and installed Virtual Here on the new phone while I got rid of the old one. I'm having an issue with the license on my new phone. When I open the app and check the license it says that it's invalid even though I had already bought one before and when I click on the "Buy License" I get an error saying that I already own a license.... The app is great and does what it should do but the licensing part is quite odd.

Unable to Access Server Over Ad-Hoc

Forums

I'm trying to setup my Raspberry Pi 3 as a USB server over Wi-Fi as an ad-hoc network using Virtual Here. I have succeeded in getting it to work over my local network, but as soon as I create an Ad-Hoc network on the Pi and connect to it with my laptop, it can no longer connect to the server on the Pi. I have allowed TCP 7575 and UPD 5353 through my firewall, and I have set a static IP on the Pi using nmtui, but so far no luck. Not sure what I'm missing, or if Windows 10/11 are the issue.