Support

Description

Support for VirtualHere hardware and software

Server installation on Synology fails

Forums

I have noticed that the latest versions of server are having trouble on upgrading the installed version on Synology, with latest DSM. During the installation process the installer keeps going on forever. I connected with SSH on the NAS and realized tha the installation folder of the program was completely gone inside the @appstore folder where it is normaly located. This is the second version that triggers this effect. Further more, the client still connects to the server although the folder is not present.

error downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64/drivers/vhsd_goxlr_audio_sc.sys

Forums

I assume the error ERROR :Could not install driver for class goxlr_audio_sc means there is no specific support for this kind of audio device?
I guess it's weird that I've used Virtualhere for years and never come across this kind of device specific error before when using windows server & client

License Question

Forums

If I purchase a license, my plan is to run it on a Raspberry Pi 4 next to my telescope. I know the license is "server" based. Does that mean that if my PI breaks and I get a new one, or when the next version of PI comes out and I upgrade, that my Virtual Here clint is no longer valid?

Thanks,
Larry

[FEATURE REQUEST]: Connect/disconnect callbacks/events

Forums

<p>Hi, i have a heavily modded tpcast and want to power the HMD on/off based on if someone connects/disconnects.
</p>
<p>the VH server doesn'T have an event for connects or disconnects sadly though.<br />
would it be possible to integrate that stuff into the event system so i can simply throw a script or two there?<br />
or at least update the docs if it is already in there
</p>
<p>kind regards<br />
niko_20010
</p>

Client Driver installation failed on macOS, cant get it to re-install

Forums

Im running the virtualhere server on my Synology, that works fine. Installed the client on my mac (macOS 10.14.x) and when I tried to use my look, it asked me to install the macOS drivers, which I tried, it failed because of the gatekeeper feature, I then went to system preferences and allowed it, but the installation had already failed. No matter what I do, I cant get it to try re-install the macOS driver. If I select use on the iLok in virtualhere, it works and says its being used my me, but I cant open any programs that need it, telling me its not actually working. What can I try?

Keeps asking to pass-through upon every restart

Forums

I am using Android Server on Android TV (NVIDIA Shield TV, 2017 edition).

It works well to pass-through a Dolphin bar to Windows.

Unfortunately, it asks me to do so upon every restart, which is quite annoying (everytime the pop-up comes up although I tick the box to always do).

Any thoughts?

HASP keys no longer work after server install

Forums

Hi,

I installed the USB server on my windows 10 computer to share some HASP keys, however i also need to be able to use the HASP keys on the server itself.

The HASP keys are now seem to be being rejected on the windows 10 computer.

This is from the HASP key provider:
"It's possible the SafeNet USB hardware key security protections has detected a hardware key emulator (or something it thinks could be a hardware key emulator) on this machine. "

Could this be the case?