Support

I want to share a solution that finally fixed my issue with SecureToken / Avtor smart card devices not mounting correctly on Windows via VirtualHere.

Problem:

• VirtualHere successfully mounted the USB devices
• But Windows sometimes failed to initialize the smart card/token drivers
• Tokens were not detected on the first mount attempt
• Replug/remount sometimes helped, sometimes not

After debugging, I found that Windows was leaving broken PnP/SmartCard devices in a bad state. Especially devices like:

Hi,

We are currently using a Qualcomm EVK and testing a flashing process through our remote setup using Virtual Here. The board is physically connected to a host machine, and the flashing process is executed from a remote Windows environment where the USB device is redirected through VirtualHere.

During the QDL flashing process, we are seeing intermittent failures that appear to be related to a USB communication interruption while QDL is transferring data blocks to the device.

Hi,

I sometimes have the problem that when a PC connects with a USB device, the nickname changes to the product name, e.g. “0x1665”. Is this a known bug, or is there a way to prevent it?

Because of this, I’ve already started using the “onChangeNickname” event, but of course I still need to allow certain users.

best regards

Mathias

I have been able to get the service running on my workstation, the client sees the server and the USB device shows up but it seems to be shared only as a mouse. So, on the workstation the spacemouse only works to zoom in and out. I do have the 3DConnexion driver installed on the server machine, but it doesn't see a device so I can't change settings for instance to enable any of the other axes. Any idea what the issue might be?

Thanks

Gary

服务端安装在QNAP里，是有公网IP地址的，如果服务端默认为7575端口情况下，远程客户端通过1.2.3.4:7575 是可以连接到对应的USB设备。

如果服务端端口改成57575，远程客户端通过1.2.3.4:57575连接，能看到USB设备，但是连接USB设备情况下，就提示没有授权了，这种情况要怎么处理呢？

如果默认7575端口，服务端是否可以设置客户端指定秘钥连接呢？

Hello,

I just wanted to make sure this is a limitation of the server and not something on my end.

I use the VirtualHere Android server on my Hisense U7G TV. I connect my Playstation controller directly to the TV and run the VirtualHere Client on my PC. I stream my games using Sunshine and Moonlight.

This works flawlessly for me except for rumble and PS4/PS5 features including gyro and the controller touchpad. Should any of these things work for me with some configuration I need to apply? Or is there nothing I can do to make that work with my setup?

Thanks!

So I am running Virtualhere Cloudhub successfully on a Raspberry PI 4 for a couple of weeks and all of of a sudden, it is not found anymore by the client on my Mac. I can still ping it succesfully,  so it is on the network. I tried to ssh into it with no user and no password, but I'm getting rejected. Also power cycled the Pi and the Mac with the client.

I already had the same issue a couple of months ago and solved it by reflashing the firmware on the SD card, but would like to avoid it this time. What can I do ?

Hi i'm using virtualhere server on windows pc (no firewall) with 4 different dongle:

1.KEYLOK HID, HASP HL 3.25, KEYLOK II and another one. Every thing works well on lan and on VPN exept for Keyloc HID mode dongle that dont work.

Latency is 70ms on vpn, but the application that use keylock HID won't start on vpn. The same application use keylock II dongle work perfect on vpn, but when i use the other one no.

I've optimized everything on vpn connetion, use split configuration,udp buffer etc. 

Would it be possible to have two machines simultaneously connected to a single device? Specifically, each sharing a single USB port (MIDI controllers).

I currently have 3 Android devices. All the same manufacturer and same model. X96Q boxes. I bought a license for one of them last week. It has worked great. Today I bought a license for another X96Q Android box but only 1 licensed server shows up on my Client in my PC. Why aren't they both showing up?