Support

Hello

I am having trouble accessing a USB to CAN device using Virtual Here. Log below. The symptom is strange: it seems to connect, but does not pass all application data, so it does not fully function. However, when connected directly and the application is started on the server, everything is fully functional. I say "seems to connect" because running the application on the client prevents me from running the application on the server--the application on the server side indicates that the device is in use.

Hey Michael,
It would be great if we could immediately see if the USB server had an update available from the USB client.

This would mean we could keep a closer eye on staying up-to-date, which can only help with support enquiries.


All the best,
Dax.

Hello,

I'm trying to get to a wireless setup with Quest 3 and Ultraleap 2 camera.

I have two issues/questions:

1) I sideloaded VH Android USB Server to Quest; in the PC VH client, I can see Android Hub after manually adding Quest IP. I'm getting the following VH client error when starting the server: "Invalid License (ip:port). The server says Trial Expired. Does the Android server limit the time/number of connections? If so, I can purchase the license but then there is the other issue:

VirtualHere Server: Linux ARM64 4.8.8 
VirtualHere Client: Windows 6.0.2 

Hardware: 
Raspberry Pi 4B
4x 8BitDo Ultimate 2 Wireless Controller 

Receiver dynamically changes: 
2dc8:3109 -> 2dc8:310b -> sometimes 057e:2009 

When this happens: 
SURPRISE UNBOUND 
Error 22 discarding urb / abort endpoint 

The onReset workaround fixes the original: 
Error -1 resetting device / BIND_ERROR but does not fix the SURPRISE UNBOUND. 

Hello, everyone.  With the way I have my devices setup and what my ideal outcome would be, I would like to be able to run the client for VirtualHere on SteamOS' game mode.  Is there a way to do this?

How are you guys getting iLok to not throw errors when connected to the server? I have a linux server running virtualhere and windows works perfectly. However, Mac 26.x gets this issue:

'iLok Sharing Error

An iLok cannot be shared across multiple operating systems or computers. Disconnect and reconnect your ilok when switching to another OS/Computer.'

I have PPPS on, and I have verified the iLok does go dark; so I think it's releasing it. What causes this? Any ideas of where to look or how to solve it?

Hi,

I have a list of USB devices connected to the computer where virtual here server is running:

 - Some of the USB devices should never been visible (on the client) for any users [ it is ok, I use the "IgnoredDevices" parameter in the server config.ini ]

 - Some of the USB devices should be visible (on the client) only for specific users [ how to do it?  ]

 - The other USB devices should be visible for any users

Hi,

I have downloaded the current Windows client. When I try and running it as administrator nothing happens. There is an error in the Event Logs:

Hi,

Server is hosted on an Nvidia Shield pro over wifi, the router is less then 15 feet from the shield so wifi signal is very strong, latency stays below 30ms.