Support

I previously experienced the same issues with connectivity that were outlined in this forum post some months ago: https://www.virtualhere.com/node/4598

Hey Michael,

im not a developer so i dont know how hard it is to implement an update routine, but would it be possible to integrate an one click/auto update functionality into the server and client software?

your publishing frequent high quality updates so itd be easier to follow up

thanks!

Hi,

After last update of WIN11 , and running vhui64.exe

trying to 'use this device' results in dialg contains the followig:

Drivers are up-to-date
2025-11-29 09:43:45 INFO  :SetupDiEnumDeviceInterfaces failed
2025-11-29 09:43:45 ERROR :Hub failed to open error, No more data is available. (0x00000103)

 Please your advice.
 

Greetings!

Have:
1. Physical machine on Windows 10 PRO. + SafeNet eToken JC plugged in.
2. AWS VM on Windows 10 PRO.
3. No network restriction between machines.

Hi everyone! I have the following problem: we got acquainted with your product and realized we need to deploy it for our office. We set it up on a mini PC that has 5 USB ports. 5 ports are not enough for us, so we connected USB hubs to 2 of the 5 ports to increase the number of available ports. Yesterday we bought a server license and started testing it in the office. When 2 clients are working, everything runs fine, but when we allowed the rest of the users to access it (4–5 users), the server stopped working. The services crashed on the monitor. In general, a reboot can help.

Hi. I can't get it to work on a 2nd generation Fire TV 4K. I've tried with a USB controller and a keyboard. I click "Connect" on the Fire TV server, but nothing appears in the Windows client. I've read the forum and tried version 4.6.3, which you mentioned worked for someone else, but it doesn't work for me either. I don't know if I'm doing something wrong or if it's simply not compatible with the Fire TV.

Hi there,

I am not sure if anyone can help with this.

I just recieved an Aolion J20 Pro controller set and the Aolion AL-D1 USB reciever. 

This combination works really well when directly plugged into the PC but it seemingly has issue via VirtualHere. You can see how the controller shows up in VirtualHere as per this IMGURL link.

Basically, the controller input does not seem to get passed to the PC when using it via VirtualHere -- none of the buttons/sticks work.

Hello,
we installed an additional PCI-USB Card in our virtualhere server (Ubuntu  24) and encountered the following problem:

On the Server we have this structure:
Bus 001.Port 001: Dev 001, Class=root_hub, Driver=ehci-pci/2p, 480M
   |__ Port 001: Dev 002, If 0, Class=Hub, Driver=hub/8p, 480M
       |__ Port 001: Dev 040, If 0, Class=Hub, Driver=hub/4p, 480M
           |__ Port 001: Dev 045, If 0, Class=Vendor Specific Class, Driver=[none], 12M

Hi Michael.

We are having some problems regarding user enabling auto-use device.

Is there a way to disable auto-use device or auto-use device/port in virtualhere?

Thank you.

Regards,

Carlos

Can you please help :)

I am trying to run the Client on my Windows 11 PC. But it will not start, however if I look at the Task Manager I can see Vhui64 appear and then change to VirtualHere USB Sharing with the word suspended appearing in the stsus column and then disappearing then repeating. But nothing else happens. I have tried turning off all my Microsoft defender settings and Firewall but makes no difference. I have tried on two different PC`s with the same behaviour when looking at Task Manager!!!!?????

Any help would be much appreciated.