Support

Description

Support for VirtualHere hardware and software

Purchasing license without existing server

Forums

Hello,

We want to purchase pack of licenses for servers, but servers are not configured/available now so I can not obtain serial keys (and purchasing process for our department could take months). Is there a way to purchase licenses with some temporary fake serial keys and then transfer it to real servers?

Windows 10 - Client -d silent install fails

Forums

When using the -d silent install on the latest version of the client to install the drivers, the following error is displayed and the drivers do not get installed: "Error, a root-enumerated HCD device has been created but there are no drivers to bind!"

It appears to work if I then attempt to use a device and install the drivers via the GUI method.

So to be specific, it appears to be an issue on Windows 10, using the -d install option from the command line.

Tested this on a brand new Windows 10 install and found the same issue.

VirtualHERE Backup Server

Forums

Good morning everyone
I have one VirtualHERE server in my company (host of HASP key) installed on a RaspberryPI 3. The client is Windows 2012 Server virtual machine. Client software runs a service. I have bought one license for the server.
I'm thinking of a solution that I can prepare in case of Raspberry PI failure. My idea is to buy another RPI and make a duplicate of the SD Card from the working RPI. In case of a failure I could easily disconnect the old RPI and run the backup one and have my HASP key availabe in minutes.

Downloaderror for Smartcardreader

Forums

2017-10-23 16:11:18 INFO :Installing driver for class SmartCardReader {50DD5230-BA8A-11D1-BF5D-0000F805F530}
2017-10-23 16:11:18 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2017-10-23 16:11:40 ERROR :There was an error downloading, Couldn't connect to server (0)
2017-10-23 16:11:40 ERROR :Could not install driver for class SmartCardReader

Access from a Linux VM inside windows Hyper-v

Forums

I'm trying to run a VM linux (openSuse Leap 42.3) machine on my Windows 10 PC and get access to the USB device plugged into windows.
I have the server running on windows and started the vhclientx86_64 as a deamon using the root account, so far so good.
I manually added the windows USB hub as it did not find it automatically, again all good so far.
I then did a -t LIST and my windows hub and all available devices are shown, great!
If I use DEVICE INFO or GET CLIENT STATE I receive sensible information about the device, so again all good.

Error 22 discarding urb

Forums

Hello,

VirtualHere USB Server v3.3.7 (Built: Aug 8 2017, 20:15:44)
VirtualHere Client 4.2.1
Device: 28a1:0601 AVEST-SYSTEMS AvBign
Server OS: Red Hat Enterprise Linux Server release 7.4 (Maipo) 3.10.0-693.2.2.el7.x86_64
Client OS: CentOS Linux release 7.4.1708 (Core) 3.10.0-693.2.2.el7.x86_64

Device works without problem when its local connected. But while its connected via virtualhere device has i/o erros when vendor's java application works with it. App works with device via pcscd (pcsc-lite-1.8.8-6.el7.x86_64).

Server service crashes when client logs off

Forums

Hello,

Server service crashes when client logs off without closing Virtualhere client. Steps to reproduce:

1) Login to windows
2) Start virtual here client
3) Specify hub manually (don't know if this matter)
4) use device from server (I used usb disk)
5) Logout from windows without closing VH client
6) In half-minute VirtualHere service will stop

OS: Server - Win2016, Client - Win2012R2.