Support

Hello.
I have a problem that's sadly very hard to reproduce and leaves behind no log trace.

VH client often crashes on windows when connecting to MCX N23x and MCXA156 microcontrollers. There were other devices used with the same environment (different resberries, but same setup) and they don't produce the crash.

The VH server Is running on a Raspberry Pi 4.

The crash happens when trying to initiate the communication with the device on application level. The VH connection is established successfully, but crashes after data starts flowing over the serial port.

Hi,

I'm trialling the software as we use several codemeter dongles I'd like to keep on a single server, but when I try and 'Use this device' on the client, it shows in use for a few seconds then stops.  On the server it opens the codemeter folder.

Is there a way to share the codemeter license using this software?

Tks

Hello!  I recently picked up a Rpi5 8gb to run the devices for my flight sim rig.  Just installed the latest rpi5 virtual here server, connected to 2 sabrent 16 port USB 3 hubs, totalling 13 devices per hub.  Each hub is connected to each USB 3 port on the Rpi5.  Virtual Here sees all the devices connected to it, however windows does not for some reason.  I've tried using/un-using the devices that don't show up but windows device manager doesn't see any changes.  Some devices are arduinos, some are standard USB controllers.

It was working fine for years then after a reboot all of a sudden. I get this error in the event log and it will no longer start:

Faulting application name: vhusbdwin64.exe, version: 4.5.0.0, time stamp: 0x63e5836d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000009ec6c8
Faulting process id: 0x599c
Faulting application start time: 0x01db718f1df1c27c

Hi Michael,

We are using the latest CloudHub (v 4.7.3) on a GL-AR300M16 with a USB-to-serial POS system (STMicroelectronics Virtual COM Port, HW ID: USB\VID_0483&PID_5740). We use a separately powered USB hub (from Amazon; one that supports port restarting) between the devices and the CloudHubs. The client version is 5.8.2 running on Windows 10 (as a service).

Very sporadically (once a week or month) we get a "Error 22 discarding urb" only once during the day:

Hello, I’m interested in this great product. I need it to operate the Creality Otter scanner connected to an Android device as a server. The client on Windows 11 uses the Creality Scan software.

The client (Win11) correctly detects the device, but unfortunately, the program does not. Where should I look for the issue? The software would definitely be a great help and a worthy replacement for the expensive Creality Bridge.

Thank you in advance for your help!

Hi, my xbox dongle started dropping very frequently, it wasn't doing that before. I had the 4.5.6 (I think) server on a Nvidia Shield. I updated to the last version on the Play Store but the problem is still there, here is the log:

Hi,

I recently ordered the KVM module, and it has already been delivered. I tested it, and it works great—thank you!

I just have one question, and I hope someone can help me with it. I queried the values for the USB Emulator Dongle on the target machine and noticed that the Manufacturer was listed as "Virtual Here Pty. Ltd." and the name as "KVM Peripheral Emulator." I was wondering if it’s possible to override these values, including the vendor ID and product ID. Using the VirtualHere Client, I was only able to change the name.

Thank you in advance!

Hello, we are switching to a new NAS (TS-873AeU) with QuTS Hero (Version QuTShero h5.2.2.2952 (2024/11/16)).

However, we cannot find the VirtualHere USB Server in the app Center.

When i manually Install it it works but i cannnot open the Server

If you need more info or logs, please tell me how i can get them.

Thanks

I am planning to purchase the plan with VirtualHere but before doing.

I am not really a tech guy but i am good at following tutorials. We recently purchase a equipment that has a USB doungler as a key and  i am wondering if its going to work. Is there any video in how to set u this?