Support

I am trying to get a 3M AT9000 Document Reader (http://multimedia.3m.com/mws/media/611505O/sell-sheet-at9000.pdf) working via a RaspberryPi B+.

The device is detected properly and i can install the drivers. If i run the 3M troubleshooting tool which is included it detects the device OK. But when i do a Camera test i get an error.

Unfortunately i cannot find any relevant logging on client nor server side. So i do not have much to go on. Any suggestions what to check?

Dear support,
first I must say time, your software works perfect !!!

I have question or request for feature for next version.

When I install the client software into Windows as service, through Group policy object, then I have problem with Message boxes.
After the software is registered as service, I get 3 message boxes with these messages.
- VirtualHere USB Sharing service successfully installed
- VirtualHere USB Sharing service is starting...
- VirtualHere USB Sharing service started successfully

For users it is disturbing.

Michael
do you have a back-version client for Mac OS 10.7. I have an older Mac Mini running as a home server for a number of tasks and would like to add a number of USB devices to via VirtualHere.

Thx
Stefan

Hi,

I`d tried to update my NAS (Synology DS414 DSM 5.2-5644 Update 5) to DSM 6.0. While checking the prerequisits, the installer aborts with an error, that VirtualHere isn`t compatible with DSM 6. I`d tried an update to VirtualHere version 2.7.9, but it obviously doesn`t work. Are there any plans for an update ? Doesn`t find anything in your Support-Forum.

I'm running VirtualHere on a Beagle board, running Debian wheezy.
root@beaglebone:~# uname -a
Linux beaglebone 4.1.15-ti-rt-r43 #1 SMP PREEMPT RT Thu Jan 21 20:13:58 UTC 2016 armv7l GNU/Linux

My goal is to provide access to a Samsung Galaxy S3 is connected to the Beagle via a Belkin HUB. The VirtualHere server finds the connected device. On a client PC running vhuit64, I can see the S3. When I click Use, then the UI shows the device "(in use by you)", but the message quickly changes to not in use.

I like you app very much. Tomorrow I will buy a licence and swich company computers to VirtualHere.
However, I miss one function in your software. I wish there was possibility to notice other user blocking USB device that somebody want it.

We now use D-Link SharePort to share USB key and this function is very useful. I don't see option to upload pictures so I can't show how D-Link solve this but if you wish I can email them to you.

Hi,
I'm trying to get virtualhere work on win10 with my raspberrypi. But when I select my usb to use, I get a error msg,
"There was an error running the Virtual HCD Enumerator(diInstallDevice returned 0xe0000246)"
I'v tried several times and all ends up like this. Pls help.

With the ps3 eye camera connected via a steam link, the camera is reportedly operating at ~30-35hz (not stable), whilst it's set at 75hz. The bigger problem is that it's not even close to that. Instead, the image only seems to update once every ~5 seconds or so. Is there any way around this?

Hello!

Is it possible to simulate programmatically pulling out the usb devise and putting it back again.

Thank you in advance,
Joanna.

Hello,

Following problem, i installed the virtualhere server on my dlink nas, which seems to work well, tested it with some other devices (USB Audio, mouse, keyboard ....).

Expect with my printer, however i cant get it to work with it.

What tried: Different Drivers (PS, PCL), Another machine with another OS (both on windows one with 7 the other with 10), Disabled the build in share via SMBD from the nas., Changed the USB Speed setttings on the printer