Support

Description

Support for VirtualHere hardware and software

Audio Permission Popup with G30s remote

Forums

I have the issue that whenever I start my Nvidia Shield I get an popup about audio permission shortly after the android launcher appears.

The device causing this popup is a "G30s Remote".

I activated all permissions for the app (even if I dont realy want to because I don't see why I have to).

I tried to set the device on ignore.

 

I have 3 devices connected to the shield via hub:

xbox one usb adapter, logitech keyboard, and the g30s remote.

Issues with Dygma Raise Keyboard and LoupeDeck Live

Forums

Running registered version of VirtualHere MacOSX client, Raspberry Pi 4 Server

Having several issues. 

First one is with Dygma Raise programmable keyboard.

The keyboard operates correctly when used for normal input and Bazecor (keyboard programming application) will connect but it disconnects when attempting to update the programming on the keyboard and also corrupts the current programming as well.

Devices listed but not usable

Forums

My devices are listed but not recognised/not usable in Windows.

On right-click, the "use this device" is greyed out (as seen here: https://www.dropbox.com/s/vxudrru4zoii59o/Screenshot%202023-04-16%20at%…)

Server side: MacOS Ventura 13.3.1 (M1 Pro chip) - USB Server Universal 4.5.6

Client side: Windows 10 Home 10.0.19045 Build 19045 - USB Client 5.4.7

 Things I've tried:

Client on Raspberry Pi400 error: gtk_critical

Forums

First of all, it is not entirely clear which client I should install on my Raspberry Pi 400 (4B), under PiOS Bullseye.  Using the Linux ARM64 GUI client (vuitarm64): in Downloads folder, executed chmod +x, ran 'sudo ./vhuitarm64, produces error: (vhuitarm64:1560): Gtx-CRITICAL **: 22:12:20: gtk_box_gadget_distribute: assertion 'size >= 0' failed in GtkScrollbar.  This is repeated several times.  GUI is not appropriately sized.

Unable to use smartcard after upgrading to Windows 11 22H2

Forums

Dear support,

I just upgraded from W10 to W11 22H2 and my remotely connected smartcard reader is not recognized anymore by windows security component when I try to use a certificate stored on the smartcard.

The reader by itself is correctly connected, I have a specific application (Trusted Key Manager) to reset my PIN that works fine, but I can't use the certificate from any certificate management tool or web browser.

I updated my client to the latest version, the server run on Synology NAS.

Please help

Thanks

Daniel

Update for Synology DSM 7's VirtualHere server?

Forums

I'm running a Synology NAS with DSM 7.1.1, with VirtualHere installed through its Package Center (with a license purchased for it) but I noticed that my iLok was having tons of problems when connected through the NAS, that it doesn't have when connected to my other computer with a VirtualHere server license. Checking the versions, my regular computer's running server version 4.5.6, but DSM's Package Center's version is the rather old 4.3.2... would it be possible to get 4.5.6 pushed out for DSM users?