Support

Description

Support for VirtualHere hardware and software

The license key did not arrive after the purchase in Android

Forums

Hello!
Today I bought a license for a Virtual Hard USB Server 3 device (Virtual USB Server) on your TV via google Play

The money was debited from my bank card.
But the license was not unblocked.

When checking the license, an error is issued

This server is not licensed, some functions are not available.

Also, if I click "buy license", it will inform me that I already own this product.

If necessary, I can send screenshots of the payment.

Licenses on Android device : InApp vs website purchase

Forums

Hi,

I've bought a license on a first AndroidTV device in app.
On a second device, i've bought another license (because I can't purchase another time with the same account).

When I lauch the client, the first license have only 3 devices. On the second device, I have unlimited devices.

So why number of devices are differents when the purchase is on PlayStore versus your website ?

Can you upgrade my "3 devices" to "unlimited"?

Regards

Steamlink on Android TV box with Virtualhere (windows version) and Logitech G923 Wheel

Forums

Hi,

I'm having trouble with my setup...Steamlink finds the wheel and connects to it fine and when I try opening a game like Forza 4 or anything I cant press any buttons in the game....non of the X,Y,A,B buttons work or any other buttons

The wheel connects to the pc fine as I can hear a connection sound on from the pc when the game starts.

Any help?

Thanks

GSX 1000 Virtualhere on Shield TV Pro no sound

Forums

I'm trying to use a GSX 1000 to get sound to my headphones over virtualhere. My pc is able to see the hardware, but I get no sound no matter how I set it up. Is there something I need to do or is there some other way I can do this? Thanks

Setup is PC in another room, fiber HDMI through walls to living room AVR, Virtualhere on shield tv to use m/kb & controllers to PC. Latency has never been an issue as it seems everything is nearly as fast as it would be directly plugged in. Thanks.