Support

Working with the Demo to see if it meets our needs, and I am encouraged out of the gate! One thing I am hearing some artifact sounds that don't exist with the physical connection. The best way to describe them is like a scratch on a record or a dirty needle on the record player (yep that old). The sound can be perfect for 20 - 30 sec then the artifact takes place. Sometimes there is a noticeable 'interference sound like AM radio or a stumble (lost packets ?)

So wanted to try out a wireless face tracker setup using the new HTC Facial Tracker but I have been unsuccessful so far. My Windows desktop sees the Android Hub no problem but it doesn't ever see the HTC Camera which is currently directly attached to my phone via USB-C.

Any thoughts on troubleshooting steps?

Hello,
unfortunately I noticed that the confirmation dialog before kicking a user off a device (introduced in 5.0.6) was removed in version 5.1.5.

For us this was a great improvement, because often an user accidentally kicks another user by double klick (sometimes they slip or dont see that the device is in use).
I hope you can reintroduce this behavior.
Maybe it is possible to add an 'diconnect from user'-function with confirmation in non-admin mode or to disable/enable confirmation in the settings.

thanks in advance

I am running a licensed VirtualHere Server on a Synology DS918+ NAS.

I am currently having a problem with really slow write rate to an external USB HDD (using Synology USB Copy to copy from the NAS internal drives to the external USB HDD). It is probably a Synology issue rather than a VirtualHere issue, but to confirm that VirtualHere has nothing to do with the problem I need to temporarily disable or uninstall VirtualHere. The Synology GUI for VirtualHere provides no help - it is basically just a page with a link to the VirtualHere site.

have just tried to initialise VirtualHere server on my QNAP NAS and found

1: QuFirewall App on the NAS appears to not allow port 7575 in its default profiles and its not clear to me how to set the specific rule to all traffic.

2: After switching off firewall (to test) traffic appears to pass but I now get a trial expired message in client so cannot test to see if VirtualHere will work with my devices in Mac OS BigSur.

Client version installed 5.1.8
Server version reported as 4.2.8 QKpkg

Why don't I get 10 days trial??

Cheers
David

Setup:
Server- Ubuntu 20.04 VirtualHere Server unlicensed (I'm trying to export a USB mouse as a test)
Client- Windows 10 Home VirtualHere Client (Trying to connect and use said USB mouse)

Expected Result:
Turn on client & server
right click on USB mouse in client and select use
use the mouse as if directly connected to client.

Hello,
First of all, congratulations for the great work - very useful software, and amazing support you have here (I've been reading through many posts already :)).

I'm a bit stuck with the following issue:

I have successfully installed virtualhere server on a local machine with windows 10, and plugged a USB token containing certificates on it.
When I run the client on another machine running windows 10 on the local network, I can successfully use the USB token - it is well recognized by the app that needs to read the certificates.

can i ask some request with client tool with some payment sir?

Hello, I just bought the liscence on another account but my web cam has lags and freezes while I have a good connection and a good pc can you help me please?

<p>Hi,
</p>
<p>I'm using the "onDeviceUnplug" and "onEnumeration" events to publish an MQTT message when a device disappears or reappears.
</p>
<p>In my use case, I want to keep track of expensive software licensing keys and I want to know if one is ever removed. Then send an SMS or e-mail.<br />
It would be a lot easier and more intuitive to use a name / serial number or a nickname vs having to resolve the 4 available parameters
</p>