Support

Description

Support for VirtualHere hardware and software

Shield Pro 2019 and G29 steering wheel.

Forums

Hey guys.

I got this steering wheel. Logitech G29.

When plugged in the PC its a 900 degrees wheel.

When plugged in Shield Pro, virtualhere open on Shield and PC, its a 180 degrees wheel. Works fine besides that.

Any ideas how to fix this. It worked the first time i tried it, then i bought licence, now it dont work.

macOS Catalina (10.15.2) client sees Epson MFD as scanner only

Forums

Hi,

Since I have upgraded my laptop to Catalina, what was printer+scanner combo (Epson L850) is seen as a scanner by macOS client (and not a fully functional one, instead of "Epson L850" in "Add Printer" list in macOS's control panel it now displays as "PID 0851"). I cannot print now. Checked from two clients. The host is QNAP NAS device. The Epson device is seen properly from Windows 10 client and that client is able to print, so it's a matter of macOS client.

Do I have to downgrade or will you please fix the client?

Microsoft Xbox adapter for windows - shows in client but can't be used

Forums

Hi

Trying to get my new xbox one controller adapter working with virtualhere when running windows. With my two nvidia shields, the adapter passes through to the W10 client without issue and works great. On windows 10 running the latest windows server, the dongle shows up in the client but I can't actually get the client to use it... selecting use device doesn't do anything menaing that I cannot pass through the adapter and eventually get an error stating it cant use the device. Is this a problem with the new MS adapters or just user error?

Thanks

Chris

CloudHub with client as service, multiple disconnections during the day

Forums

Dear Michael, I'm using the CloudHub version 4.0.8 on multiple GL-MT300N-V2 with just one device (Silicon Labs, CP2102N USB to UART Bridge Controller) connected directly to each unit's USB port, without any USB hubs.

The clients are all running VirtualHere version 4.9.5 on Windows 7 Pro x64 in Hyper-V virtual machines, all devices are connected to the same LAN (latency is 1-2 ms). I have all the VirtualHere clients running as Windows services with Auto-Use Device turned on.

optimization - direct-show web camera - rPI4 server and Windows10/64b client

Forums

Hello,
We have some purchased VH licences for rPI4 - recent server version and recent Raspbian(<14days) and latest client.
The application has two direct-show cameras (640x512) plus USB-6009 (National Instruments). The latter is low data volume DAQ.
Ehernet is a peer-peer cable. VH installed as service both places.

We see that the video is slower than with direct USB cables into the client which is probably to expect, but worse we see a fairly frequent freeze and lagging of the images. Freeze is now and then fatal and the application need to be restarted.

Hi getting an error with a URL the cleint can not download ERROR :There was an error downloading, HTTP response code said error

Forums

2020-01-10 13:19:04 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2020-01-10 13:19:05 ERROR :There was an error downloading, HTTP response code said error (404)
2020-01-10 13:19:05 ERROR :Could not install driver for class DESkey
2020-01-10 13:19:05 ERROR :Error binding device 8 [0ada:0002] to connection 3, BIND_ERROR

SURPRISE UNBOUND Every Few Seconds

Forums

I have come across a particular USB device that exhibits some strange behavior. I am running the server on a Raspberry Pi 4. The client is set to Auto Use All Devices on the server. Here is what I am seeing...

1) When the device is connected, it immediately appears in the device list and becomes "In Use". In a few seconds, the device disappears (along with the Windows sound indicating a device has been unplugged). In about a second or two later, the device re-appears for a few seconds then disappears. The cycle continues...

VH Server failure on previously working machine

Forums

Hi all,

Been using this software on a few different machines now and really liking it! I've just come across this problem on my main machine though were the server doesnt seem to be offering Devices anymore.

Windows 10 machine, Windows 10 Hyper V virtual machine, previously worked multiple times on both machines so I'm not sure what would have changed. any Ideas? thanks!