Support

Description

Support for VirtualHere hardware and software

Repeated (every 1-2 minutes) Windows 10: VMware Wkstn 15.5 hcmon Detected unrecognized USB driver (\Driver\vhusb3hc)

Forums

After upgrading a Win 7 Pro machine to Win 10 pro I receive the following groups of three warnings on a repeating basis every one to two minutes:

Win administrative events log:
hcmon - Detected unrecognized USB driver (\Driver\PnpManager).
hcmon - Detected unrecognized USB driver (\Driver\vhusb3hc).

It appears that VMware 15.5 usb hcmon doesn't like the Virtual Here usb 3 driver.
Is this a known issue? Has anyone found a workaround?

This did not happen in Win 7 running VMware 10.

Sound desync with video

Forums

Ok, first some background:
I have a wireless joystick and throttle setup using a raspberry pi4 with VirtualHere server. I decided I wanted audio on it to. Through lots of experimentation, I was able to get quite reliable audio in and out by having the Pi connect to a dedicated 5ghz router connected to a dedicated ethernet adapter on my PC. The USB audio I've been using is quite old, only 16bit, 48khz quality, but the popping is quite minimal and the audio has never lost sync with video.

Rasberry Pi USB-Serial FTDI device issues.

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<p>I have an astrophotography setup in my garden that I currently run a powered USB cable from a powered USB hub on my scope mount that all the peripherals connect to.<br />
Most have their own power supplies but a couple are powered through the USB cable. I also have two devices that use USB-Serial FTDI adapters, one is the mount and the other is a cloud sensor. I have a Raspberry Pi 4 in the scope house that acts as a USB hub using the Virtualhere usb server.<br />

Cannot use device ("There was an error using this device")

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I have a USB instrument connected via USB. This instrument works fine, and it can be used locally without any issues.

When trying to connect remotely, I get the message: "There as an error using this device".
Connecting to a different instrument on the same machine, from the same remote system worked fine, so it seems it's about this particular one.

You can see the error and the device I'm trying to use in this screenshot:

https://i.ibb.co/0tgc72y/VH-error-using-device.png

macOS 10.15.1 Printer not found

Forums

Hi,
I read myself through a lot of threads in the board but didn't find an answer so far. I'm using macOS Catalina 10.15.1 and I'm wondering why I can't find my printer in the printer preferences although I have it in use with virtualhere. I read about several problems concerning macOS Catalina, but each thread ends with "wait for 10.15.1" so I was wondering if there's any progress or maybe I'm doing anything wrong or I maybe I just have to wait for another release.
Regards
Benjamin

Steam Link - USB devices visible but not passing through

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https://i.imgur.com/vISg0Gg.png

Trying to get the paid Steam Link VH program to work. My USB devices are visible on the PC, but aren't quite passing through - testing a controller and a bluetooth dongle, the controller shuts off (and disconnects from the SL's standard functionality) and my computer doesn't get bluetooth functionality.

I saw in other support posts that there might be an exclamation mark in the Device Manager, so I've found that. The status of the flagged eXtensible Host Controller is as follows:

Shield TV with Steam Link works once

Forums

Hey Michael!
I didn't have a use for this software for a while as I was at the time trying to use a DS4 controller directly without adapter which didn't work.
Now I got a different (more traditional you could say) use case for the app, mouse and keyboard, and it works GREAT when it works -it's just AMAZING compared to the smoothing filled mess without VirtualHere- I just have one issue: