Support

Hi
For some days I have been having problems with VH on my windows7 32bit computer.
When Virtualhere starts, most of the time the program crashes with "virtualhere usb sharing has stopped working" error.
If I try to download the program again, when I reinstall it on my computer I get this error "The procedure entry point ucrtbase.atof could not be located in the dynamic link library api-ms-win-crt-convert-l1-1-0 .dll ".
The library is present in the Windows / system32 folder.
Do you have any help on this?

Thank you

Adam

So I got my server setup on my raspberry pi 4 and am able to connect to my devices on my client PC running Windows 10. I have an issue when trying to use my mouse if any sound comes out of my headset at all. It completely causes the mouse to freeze up, however the keyboard doesn't seem to have that issue, and the sound coming through my headset is clear.

The three devices I have connected are:
- HyperX Virtual Surround Sound (Headset)
- Razer Cynosa Chroma (Keyboard)
- Razer Naga Chroma (Mouse)

After connecting usb hasp I have an unknown device in the manager. two devices same error. uninstalling everything doesn't help.

Recent client update seems to have hosed up the virtualhere client from working on 10.15.3.

I have my connection setup and I can see all my USB devices but when I selected my 3DConnexion 3D mouse as the device I want to use, my 3D mouse will reboot and then I get an error on the client side "There was an error using this device". Is there a fix for this. I have already downloaded and installed the latest drivers for the 3D mouse. Both the client and server are on Windows 10 x64 computers and I'm using Remote Desktop to connect to my work computer. I am also using LogMeIn Hamachi on both computers for the VirtualHere connection as I am unable to unblock port 7575.

Trying to setup to run on two windows computers only I am having trouble figuring out how to get the client to connect to the server. When i try to add a server I'm not sure what I am supposed to use as the hub name.

We're testing the software on our Hyper-V Server core 2019 environment.
The goal is to passtrough an USB-franking machine to its client which is running on a virtualized Windows server 2019.

It seems to be working but the connection crashes a lot of times during the day which results in an unresponsive franking machine.
I suppose it will be running fine if the client is running as a service too, but there seems to be no way to test it without buying a license first.

Hi!

I have been using VirtualHere for couple of months, but several of weeks ago I began to receive error messages:

VirtualHere Client
Parsing polling xml failed ()

And the client exits. This occurs from time to time on 2 machines, sometimes after waking from sleep / unlocking computer.

My system:
Client: macOS version 4.9.8
Server: Raspberry Pi Model 3B version 4.1.0

I am using default settings on both sides.

Best wishes,
Ilya Putilin

<p>I'm getting an error downloading a driver. The log says:
</p>
<p>2020-03-13 14:59:45 INFO :Installing driver for class ProfAvIf {94927C1D-232C-4B57-8DDA-D15137B8523D}<br />
2020-03-13 14:59:45 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64… />
2020-03-13 14:59:46 ERROR :There was an error downloading, HTTP response code said error (404)<br />

Hi there,
I have a virualhere USB Hub installed on my Linux Kali Raspberry 3 box.
All sessions stucks inactive after a while period.
The virtualhere system messages log is empty. USB power "suspends" configuration on Windows is disabled.
I tested a couple of PC with the same result. Procedure: "Stop" using COM port device and "enabling" it again resolves the issue but it is not very convenient.

Could you please give me an advice.

Regards,
Nikolay