Support

I have a USB instrument connected via USB. This instrument works fine, and it can be used locally without any issues.

When trying to connect remotely, I get the message: "There as an error using this device".
Connecting to a different instrument on the same machine, from the same remote system worked fine, so it seems it's about this particular one.

You can see the error and the device I'm trying to use in this screenshot:

https://i.ibb.co/0tgc72y/VH-error-using-device.png

Hi,
I read myself through a lot of threads in the board but didn't find an answer so far. I'm using macOS Catalina 10.15.1 and I'm wondering why I can't find my printer in the printer preferences although I have it in use with virtualhere. I read about several problems concerning macOS Catalina, but each thread ends with "wait for 10.15.1" so I was wondering if there's any progress or maybe I'm doing anything wrong or I maybe I just have to wait for another release.
Regards
Benjamin

https://i.imgur.com/vISg0Gg.png

Trying to get the paid Steam Link VH program to work. My USB devices are visible on the PC, but aren't quite passing through - testing a controller and a bluetooth dongle, the controller shuts off (and disconnects from the SL's standard functionality) and my computer doesn't get bluetooth functionality.

I saw in other support posts that there might be an exclamation mark in the Device Manager, so I've found that. The status of the flagged eXtensible Host Controller is as follows:

Hi I encountered the problem that on my Raspberry 3 on stretch the server restarts exactly every 2 minutes.
Any idea how to prevent this?

Regards
Benjamin

Hy,
i have a little issue with renaming of devices on windows client (maybe it is not a client related issue).

Hey Michael!
I didn't have a use for this software for a while as I was at the time trying to use a DS4 controller directly without adapter which didn't work.
Now I got a different (more traditional you could say) use case for the app, mouse and keyboard, and it works GREAT when it works -it's just AMAZING compared to the smoothing filled mess without VirtualHere- I just have one issue:

Hello when "VirtualHere USB 3 eXtensible Host Controller" is installed in device tree, at reboot one of the hardware USB drivers fails (and my docking station will refuse to work).
The error displayed on the hardware USB Device is: Code 31: "Object Name already exists"
Everythings returns normal if I remove "VirtualHere USB 3 eXtensible Host Controller" from the Device Manager.
Lenovo Thinkpad P52, Windows 10 Professional 64 bit.

<p>This is related to:<br />
https://www.virtualhere.com/content/use-ssh-connect-vhusb
</p>
<p>My config:
</p>
<p>ssh -R 8001:127.0.0.1:7575 user [at] ip.address (user[at]ip[dot]address)<br />
8001 is the VPS cloud server port<br />
7575 is the server port
</p>
<p>vhui (client) running on seperate cloud server<br />

Hi, I'm running the client as a background service (https://www.virtualhere.com/client_service) on Windows and I can't find any instructions on how to update the client when a new version is released.

It seems that the service uses the path of the client executable to run, so do I just follow these steps?

1. Shut down the "VirtualHere Client USB Sharing" service
2. Replace the vhui64.exe with the newer version
3. Start the "VirtualHere Client USB Sharing"

I need help getting access over the internet from my client to my server.