Support

I'm attempting to try this product before purchasing but I'm having a few issues.

Hi Michael,

since it is possible to set custom events for devices without requiring the admin password (e.g., using the Windows client), there's a possibility of hijacking a server connected to the same LAN without knowing the password just by launching the VirtualHere client and setting a custom event handler to launch a malicious script (changing a password, rebooting the server, etc.) on a device and just waiting for the event to eventually happen.

Hey guys.

I got this steering wheel. Logitech G29.

When plugged in the PC its a 900 degrees wheel.

When plugged in Shield Pro, virtualhere open on Shield and PC, its a 180 degrees wheel. Works fine besides that.

Any ideas how to fix this. It worked the first time i tried it, then i bought licence, now it dont work.

Hi,

Since I have upgraded my laptop to Catalina, what was printer+scanner combo (Epson L850) is seen as a scanner by macOS client (and not a fully functional one, instead of "Epson L850" in "Add Printer" list in macOS's control panel it now displays as "PID 0851"). I cannot print now. Checked from two clients. The host is QNAP NAS device. The Epson device is seen properly from Windows 10 client and that client is able to print, so it's a matter of macOS client.

Do I have to downgrade or will you please fix the client?

Hi

Trying to get my new xbox one controller adapter working with virtualhere when running windows. With my two nvidia shields, the adapter passes through to the W10 client without issue and works great. On windows 10 running the latest windows server, the dongle shows up in the client but I can't actually get the client to use it... selecting use device doesn't do anything menaing that I cannot pass through the adapter and eventually get an error stating it cant use the device. Is this a problem with the new MS adapters or just user error?

Thanks

Chris

Hi Michael,

we're using a couple of GL-MT300N-V2's running CloudHub and a number of times we get DNS warnings in logs, such as:

daemon.warn dnsmasq[803]: possible DNS-rebind attack detected: app-measurement.com

There are entries for domains, such as:

Dear Michael, I'm using the CloudHub version 4.0.8 on multiple GL-MT300N-V2 with just one device (Silicon Labs, CP2102N USB to UART Bridge Controller) connected directly to each unit's USB port, without any USB hubs.

The clients are all running VirtualHere version 4.9.5 on Windows 7 Pro x64 in Hyper-V virtual machines, all devices are connected to the same LAN (latency is 1-2 ms). I have all the VirtualHere clients running as Windows services with Auto-Use Device turned on.

Hello,
We have some purchased VH licences for rPI4 - recent server version and recent Raspbian(<14days) and latest client.
The application has two direct-show cameras (640x512) plus USB-6009 (National Instruments). The latter is low data volume DAQ.
Ehernet is a peer-peer cable. VH installed as service both places.

We see that the video is slower than with direct USB cables into the client which is probably to expect, but worse we see a fairly frequent freeze and lagging of the images. Freeze is now and then fatal and the application need to be restarted.

Hi Michael,

VirtualHere has suddenly stopped working on one of our rPis. Gives the following error:

VirtualHere 3.7.8 caught signal 11 (Segmentation fault) and must exit. Sorry for the inconvenience, please contact mail@virtualhere for help
Segmentation fault

2020-01-10 13:19:04 INFO :Downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…
2020-01-10 13:19:05 ERROR :There was an error downloading, HTTP response code said error (404)
2020-01-10 13:19:05 ERROR :Could not install driver for class DESkey
2020-01-10 13:19:05 ERROR :Error binding device 8 [0ada:0002] to connection 3, BIND_ERROR