Support

Description

Support for VirtualHere hardware and software

User name not showing (In use by at MYPC)

Forums

The user name is not showing in the client (4.6.7).

This occurs when on the local network and when connected remotely via a VPN (windows client).

I tried my Mac client via the VPN and it doesn't find any hubs at all (but that's probably a different issue). I haven't tried the Mac client on the local network.

The changelog claims the issue was fixed in 4.6.6, so it may be a regression in 4.6.7 or maybe it's not completely fixed. Also it might be a Windows 10 thing?

I have a screenshot. How do I attach it to the support discussion?

Synology providing 3.2.9 from APR17 as the latest version?

Forums

I just got a Synology NAS and added VirtualHere from the package centre. Because I have used VirtualHere for quite a while (using a Linux server) I just bought a licence and got going. I now see that the Synology package centre is providing 3.2.9 which it shows as the latest version. 3.2.9 is April 2017!

Do Synology ever update the VirtualHere package or is there a reason VirtualHere is stuck at 3.2.9 or do I have to do it myself (manually install) and just forget about using the package centre?

Many thanks.

Logitech G35 crashes VirtualHere

Forums

Hello,

I set up client and server using reverse tunneling and tried to use my headset, a Logitech G35 through it.

VirtualHere client crashes instantly when testing the sound, which also causes the server to crash.

Checking the "System Messages" and "View Server Log", none show the crash or disconnect even happened.

Server log:

Old tpcast licence on new tp cast

Forums

I purchased a TP cast, upgraded to open TP cast and purchased the license. that TPcast died< I returned it to TPcast and they sent me a brand new one. How do I use the old license on the new tpcast. I installed open tpcast and its working but won't accept the old license number with the new tpcast.

Audio mic from Mac to PC issues

Forums

So I'm using a Mac server and connecting to a windows 10 64 bit machine. I really only need the microphone to go through and it's a USB microphone. It seems to recognize it fine on the client end. Connects fine. But when I go to sound control panel, it doesn't seem like it's picking up the audio. Worst, it seems to crash the machine after a bit of time as well. Is there known issues with audio over usb?

Servers: Mac running Mojave
Client: Windows 10 64-bit.

Saitek Combat Pedals and Track IR

Forums

So I recently signed up for Shadow service which lets me access a gaming rig from my PC or Mac. On my PC I run a flight simulator and have the following USBs is user:
1) Warthog Joystick
2) Warthog Throttle
3) Saitek Combat Pedals
4) Track IR 5.0
5) Gametrex 908 (vibration for chair with flight sim)
6) GPWiz-420 USB controller for costume panel.