Support

Description

Support for VirtualHere hardware and software

Old tpcast licence on new tp cast

Forums

I purchased a TP cast, upgraded to open TP cast and purchased the license. that TPcast died< I returned it to TPcast and they sent me a brand new one. How do I use the old license on the new tpcast. I installed open tpcast and its working but won't accept the old license number with the new tpcast.

Audio mic from Mac to PC issues

Forums

So I'm using a Mac server and connecting to a windows 10 64 bit machine. I really only need the microphone to go through and it's a USB microphone. It seems to recognize it fine on the client end. Connects fine. But when I go to sound control panel, it doesn't seem like it's picking up the audio. Worst, it seems to crash the machine after a bit of time as well. Is there known issues with audio over usb?

Servers: Mac running Mojave
Client: Windows 10 64-bit.

Saitek Combat Pedals and Track IR

Forums

So I recently signed up for Shadow service which lets me access a gaming rig from my PC or Mac. On my PC I run a flight simulator and have the following USBs is user:
1) Warthog Joystick
2) Warthog Throttle
3) Saitek Combat Pedals
4) Track IR 5.0
5) Gametrex 908 (vibration for chair with flight sim)
6) GPWiz-420 USB controller for costume panel.

Oculus Rift & OpenTPCast - I Forced to restart pc to get rift audio detected by VirtualHere

Forums

Hey Guys,

I've got a very annoying issue with VirtualHere.

it works only after my pc has been restarted, because if I unplug my TPCast's battery or if I restart virtualHere when it has been already in use, it won't be able to detect the rift audio again. Only the rift's raw will appear. If I restart my computer then, virtualhere will be able to detect again both and so, I will see the rift line and the one for the audio.

DeviceNicknames Help

Forums

Hello Michael,

First of all congratulations on your excellent software, the more I explore the available options more happy and satisfied stay.

If I rename (by client) my dongle (Wibu Codemeter) to Dongle1 it generates the following line in the config file:
DeviceNicknames=Dongle1000009999999,0000,0000,12
If I press Properties I get:
Vender ID: 0x064F
Product ID: 0x03F3
Serial: 000009999999 (this serial is fake for security)
Address: 213

RPi-optimized server crashes on RPi 3 for no apparent reason

Forums

I have the VirtualHere server running on a Raspberry Pi 3. Specifically, the latest Raspberry Pi-optimized version. Periodically, the server just crashes for no apparent reason.

Initially, I thought it had to do with the fact that I had the Pi connect to the local network via WLAN. So I swapped the connection and now it's wired. Still the same. Here's an example log:

Client not able to run in background - license issue?

Forums

Hello-
I'm trying to figure out why I can't run the client as a service, in the background, on a mac. The VirtualHere server is running on a raspberry pi with a license.

When I look at the license, I see that it starts with: License=00000000fdb5f4c6,0,.....
Yet, the mac address is b8:27:eb:b5:f4:c6. Will this be an issue to run this as a service?