Support

Description

Support for VirtualHere hardware and software

USB dongle connection failing after last Windows 10 updates

Forums

Hi,
today my Windows 10 received most recent updates, after which VirtualHere Client doesn't manage to connect to dongle.

Basic info about my system: Windows 10 Pro, version 1809, OS build 17763.475, 64-bit OS, x64-based processor
Dongle is inserted in QNAP NAS on which four computers are connected.

Best Regards,

Daniel.

BIND_ERROR on Windows 10 server

Forums

Hello,

I have 1 virtualhere windows 10 server with a purchased license and it works perfectly with a bluetooth dongle which I'm using to connect 2 Xbox One Controllers. However, I have also bought the Xbox Wireless Adapter and I want to run the adapter through Virtualhere to use the controllers with the adapter. When I click on "use this device" does not complete function (the client eventually shows "there was an error using this device") and the server logs a BIND_ERROR.
Please, could you help me?

Thank you very much.

Best regards.

Kernel panic on attempt to uninstall the client on macOS 10.14.4

Forums

<p>Hi,
</p>
<p>I installed both client/server via homebrew on two Macs/tried to use it for iPhone sharing, then decided to uninstall them (iPhone connection doesn't work).
</p>
<p>First I tried "brew cask uninstall virtualhere" but apparently it did not remove the drivers.
</p>
<p>Then I tried
</p>
<p>"sudo /Users/<username>/Applications/VirtualHere.app/Contents/MacOS/VirtualHere --uninstall-service" followed by<br />

Disappearing/Missing Dongles - Linux

Forums

Hi,
OK so we have been running a dongle server on Linux (debian VM) for a couple of years, rarely problems with maybe a good 8-12 dongles.
Mid last year, we seem to lose alot of the dongles, as in they were not visible from the Windows clients (VMs). After a reboot of the Linux system all was well.
But the last couple of months, things have been getting slowly worst. Currently problems:
1. We don't see all the dongles, maybe 4 out of a good 8.

Connecting storage devices allows for detection, but not for interaction

Forums

Hello, been enjoying the service for about a month now with an Android server and a Windows client.

However, today I tried to connect several different storage devices to my server (ADATA external HDD, and a couple USB 3.0 drives from Kingston and SanDisk), and while they are detected and in use on the VirtualHere client, for some reason I am not able to find them in either Device Management, Disk Management or File Explorer.

It would help me a lot to find a way to solve this, given I'm running out of space in my current VM.

So, thanks in advance!

Smart Card Reader connected on Synology NAS

Forums

Hi,
i have installed and licensed a server on Synology nas.
I need to share a smart card reader (bit4id).
I connect to the nas using a vpn.
I had it working and I was able to see it.
Now occurred that the client (osx Mojave) can see the usb device but trying to connect it I have no response...
After a wile the usb device will disappear.. I tried to restart nas but I need to unplug and reconnect the usb to let it work again...
What can I do?
Is this normal?
Tnx for support