Support

Hello everyone,

I'm experiencing an issue with VirtualHere on my Windows 11 kiosk setup. I have a USB thermal printer (model KPOS_80) connected via VirtualHere. When I attempt to print, the following log messages appear:

2025-03-10 17:39:13 INFO :192.168.1.18 connected as connection 3 (Standard TCP) 2025-03-10 17:39:13 ERROR :Error received message is too big (comp=1629175835, uncomp=21306112) 2025-03-10 17:39:24 INFO :Connection 3 successfully removed (reason: timeout)

I recently purchased the virtualhere kit https://modularkvmip.com/product/virtualhere-modular-kvm-ip-kit/ which I believe includes a license. What is the correct way to obtain that license? 

I am using a 8Bitdo Ultimate with the 2.4ghz dongle. I have my server running on a Nvidia shield in my living room. My client is my desktop PC running windows 11.

My PC is connected to the router via Ethernet, the shield is connected via Ethernet plugs as the WiFi is too unstable.

The controller connects and works perfectly, sometimes for hours at a time, but sometimes when I use it, it will disconnect every few minutes (sometimes every few seconds) with the error: Error "Operation not permitted" (-1) trying to use this device. (IP ADDRESS HERE)

Hi Michael,

I've loved the VirtualHere service since I bought a license for my android 6 tv a few years ago. Lately I found the server stopped and couldn't be started again. Tried resetting all user data, uninstalling and reinstalling (from Play Store or sideload the apk from our homepage), still no good. 

Could you please help me check? Here is the log.

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03-03 20:59:16.835 10842 10842 I art     : Late-enabling JIT

Hi.  I'm running the latest VH Client and VH Server (from MSStore) on Windows 11 24H2.  I connect 3 devices (Jabra Speaker, Logitech C922 Camera, and a Blue Microphone).  Within the first 10 minutes, the VH Server crashes.  I restart it, and typically, it's fine after that but there have been times when it crashes again, and I need to restart it.  After this, it usually works for the rest of the day without issue.  I have a dmp file and analyzed it with Windows Debugger which is pointing to a memory access violation. 

I have tried to uninstall virtualhere client on my window 11 pc with the comand vhui64.exe -y in a Command prompt as admin but get the message "This app cannot run on your PC"

Please provide clear instructions on how to uninstall

Hi everyone,

I am using VirtualHere in a Docker Container, but I keep getting segmentation faults.
The container starts up briefly but will shut down after a second.
I tried to correct the permissions for the folder - changing permissions leads to a different error, so I don't think thats it.
I removed the container multiple times to start with a fresh image, but it makes no difference.

The LXC Container in which Docker is placed, runs with nesting=1 and keyctl=1.

Hi,

Hi Michael,

We've recently updated 6 CloudHub images on GL-AR300M16 to version 4.7.5 and all of them have this warning each 4 to 10 minutes:

daemon.warn odhcpd[1271]: No default route present, overriding ra_lifetime!

Prior versions did not have this warning. They are connected via ethernet and have DHCP turned on (no static IP addresses). DHCP renewal works okay.

Hello.
I need to run VirtualHere Server on macOS 10.15. I need to sharing iLok's. How can I make specific ports restart after the iLok is disconnected from client? I've already installed uhubctl, but I can't configure it. My hubs support PPPS. iLok Manager is not installed.