Support

Hi Michael,

We are using the latest CloudHub (v 4.7.3) on a GL-AR300M16 with a USB-to-serial POS system (STMicroelectronics Virtual COM Port, HW ID: USB\VID_0483&PID_5740). We use a separately powered USB hub (from Amazon; one that supports port restarting) between the devices and the CloudHubs. The client version is 5.8.2 running on Windows 10 (as a service).

Very sporadically (once a week or month) we get a "Error 22 discarding urb" only once during the day:

Hello, I’m interested in this great product. I need it to operate the Creality Otter scanner connected to an Android device as a server. The client on Windows 11 uses the Creality Scan software.

The client (Win11) correctly detects the device, but unfortunately, the program does not. Where should I look for the issue? The software would definitely be a great help and a worthy replacement for the expensive Creality Bridge.

Thank you in advance for your help!

Hi, my xbox dongle started dropping very frequently, it wasn't doing that before. I had the 4.5.6 (I think) server on a Nvidia Shield. I updated to the last version on the Play Store but the problem is still there, here is the log:

Hi,

I recently ordered the KVM module, and it has already been delivered. I tested it, and it works great—thank you!

I just have one question, and I hope someone can help me with it. I queried the values for the USB Emulator Dongle on the target machine and noticed that the Manufacturer was listed as "Virtual Here Pty. Ltd." and the name as "KVM Peripheral Emulator." I was wondering if it’s possible to override these values, including the vendor ID and product ID. Using the VirtualHere Client, I was only able to change the name.

Thank you in advance!

Hello, we are switching to a new NAS (TS-873AeU) with QuTS Hero (Version QuTShero h5.2.2.2952 (2024/11/16)).

However, we cannot find the VirtualHere USB Server in the app Center.

When i manually Install it it works but i cannnot open the Server

If you need more info or logs, please tell me how i can get them.

Thanks

I am planning to purchase the plan with VirtualHere but before doing.

I am not really a tech guy but i am good at following tutorials. We recently purchase a equipment that has a USB doungler as a key and  i am wondering if its going to work. Is there any video in how to set u this?

Hello,

not detected when connected to USB 2.0 port but ok with USB 3.0 port :
New USB device found, idVendor=366b, idProduct=0005, bcdDevice= 2.20
New USB device strings: Mfr=2, Product=3, SerialNumber=4
Product: VirtualHere 4-Port Hub
Manufacturer: VirtualHere Pty. Ltd.
SerialNumber: DOINEEDTOSHAREIT?
USB hub found
4 ports detected

When Hub is detected all USB 2.0 devices tested mostly flash drives of different brand and size are not detected.

Good afternoon. I'm trying to set up Virtual here. On Ubuntu Server, I installed the VirtualHere server part with the command 
curl https://raw.githubusercontent.com/virtualhere/script/main/install_server | sudo sh 
I started the client on the Windows machine vhui64.exe he discovered the server himself and connected. 

I am a very happy user of VirtualHere. My setup is as follows:

Hi,

i'm using VirtualHere from some years. I have 2 license. The server version is installed on 2 Synology Nas.

I have no problem for years but less then 1 mounth ago there was an update of virtualhere on the synology. I updated it.

Now i noticed that many times the client still connected also if they have disconnected. I need to remove manually the usb attached to the Nas to solve it.

What can i do to resolve it? Is possible to install back the old versione of Virtualhere Synology?

Tnx for support

Francesco