Support

Description

Support for VirtualHere hardware and software

Transfer speed starts high then drops down

Forums

Hello everyone,

I'm reaching you as I finally succeed to setup my VH Client and server and I'm now stuck with a transfer speed issue.
My configuration is :
A WD Elements 2 TB (USB 2.0) linked to my brand new Nvidia Shield.
My Nvidia Shield connected in Ethernet to my Internet Provider Router (10/100/1000)
My PC linked to my router as well in Ethernet.

Everything starts correctly and I see my WD as an USB drive on my PC

identical IgnoredDevices

Forums

Hi,

I have several Samsung phones connected and would need to ignore just few of them.
All phones have same product id and vendor id, serial number is different.

According to the documentation, parameter IgnoredDevices should be in the form vendor_id/product_id (xxxx/yyyy).

Is there any way to also put serial number into the IgnoredDevices parameter or some other possibility in order to get ignored specific serial number ?

Thanks for feedback.

Vratislav

VirtualHere server forces OS to unload USB completely

Forums

I tried trial version of VirtualHere server on Windows 2012 server and on Synology NAS. And I am willing to buy a licence, but it seems that it is not stable.
At first it works great on both devices, but after few days, on random disconnection USB device disappears from server, and I cannot connect to it anymore.
Solution that seems to work is to go to the server and physically reconnect USB, than it works again for some time.

Wireless disconnects on TP-Link TL-MR3020 V1 mini router

Forums

I purchased a TP-Link TL-MR3020 V1 mini router per the instructions on this site...from day one, the wireless connection drops anywhere from 60-90 seconds and continues to reconnect, over and over and over. I made sure I had the right firmware, matched up the hardware, etc., etc. Performed a reset and no luck. I feel pretty strongly that this will be blamed on my hardware and that I'll not get a lot of support, so this begs two questions...

Connecting iOS Devices through NAS/Windows Servers

Forums

Currently, we have a set up of a NAS, Windows Server and OSX server as a VirtualHere server.
As of now, the VirtualHere client on a Mac mini can only connect to the iOS devices currently physically connected to the OSX server.

However, when we tried to plug in an older iPod touch of iOS 10.4 to the NAS server, we are able to detect it through VirtualHere but it does not work on newer devices of iPhone 7 and iPhone 8, iOS > 11.0.

USB Stick not recognized by plugin-alliance license check

Forums

Hi Michael,

I've encountered a strange problem I cannot solve without your help.
I'm using a USB stick for my Waves licenses and it's working perefctly fine.
No I wanted to do the same with my plugin-alliance licenses on the same USB stick since they also support this.
But the plugins cannot find the license on this stick when mounted via virtualhere.
When the USB stick is directly connected to a Mac or PC the licenses getting recognized.