Support

Description

Support for VirtualHere hardware and software

Problem with USB-Serial on Windows 7

Forums

I've setup a VirtualHere server that's working fine with a Windows 10 machine. But when I try to use it on Windows 7, here is what I observe:

- The Server running on a RaspberryPi3 iLinux OS gets detected - AutoFindHubs is turned Off and I have specified the Server IP.
- 2 out of 3 devices connected to the RaspberryPi show up in the drop down in the Client running on Win7
-- Mouse - detected
--Keyboard - detected
-- USB-Serial FTDI device - Not Detected

- The Client running on Win7 also runs Symantec Anti-Virus and VPN software.

Auto find hub not working but only on one win10 machine

Forums

This seems to be an obvious windows issue and nothing to do with VirtualHere client itself.

I have two windows 10 machines (one desktop, one laptor) and one windows 7 machine which is a laptop. On both laptops the client will auto find the server and display everything while the win10 desktop never finds it. I can specify the address of the hub and everything works fine.

Any ideas what could cause this? I assume its something to do with windows network settings but I can't seem to find anything different between the two win 10 machines.

problem with QNAP ts 212

Forums

Hi. QNAP TS-212 + printer CANON MG5140. I'm using the licensed version of V3.4.7. Only part of the image or text is printed. If I connect the printer to my computer directly, it prints normally. The driver reinstalled, NAS rebooted, the application itself also reinstalled (on NAS and PC) - nothing helps.

Floating License?

Forums

We're looking to potentially deploy a number of servers to embedded devices. If so, ideally we would be able to automate this via our build process.

Some questions:

1. Is there a floating license option?
2. Is there a way to activate the license from the command line?

It will be difficult to automate deployment to devices with a specific serial number; especially if we have to do this via a GUI-based client.

Thanks!

License

Forums

Hi,
I am looking to buy a license but first I need to know what happens if my embedded board dies, or I decide to change to another one because the specs aren't good enough, do I have to buy a new license or is it possible to reset the license?

Thanks
Oscar

Client runs with warnings, but the USB device is not mounted.

Forums

Ubuntu GNOME 3.26.2

The client (vhuit64) runs as expected and shows the connected USB device (connected to a Synology NAS).

However the terminal window starts with a warning (that may not be serious):

(vhuit64:8640): IBUS-WARNING **: The owner of /home/dd/.config/ibus/bus is not root!

After "using" it with the menu, it fills the terminal every few seconds with something like:

*** WARNING: Received 6 packets; Accepted 1 packets; Rejected 5 packets because of interface mismatch

And there is no trace of any local USB device.

There was an Error Using this Device

Forums

Hi There

our company is very pleased to find your product, if it works as described, we will require many licences

I have paid for a full licence

I have downloaded and installed

VIRTUALHERE SERER and installed on a Windows 10 Desktop
VIRTUALHERE Client on a MS Surface Pro 3

The USB device we wish to use with your software is recognized by server and appearsto connect with no errors ( Log)

On the client machine USB HUB is visible , as is the USB Device

PROBLEM

USB Key shows up but won't mount

Forums

Running the server on a pi3, with an ilok and USB key with my waves license on it, so I can run swap all my audio software licenses between machines. I was running it on a pi2, but was never able to get power switching to work so i would need to manually unplug the ilok when switching machines, but both the ilok and waves license worked great. Moving to the pi3 the ilok power switching works perfectly now, but the usb key with my waves license on it shows up in the client, but when i "use" it, it does not mount on my machines.

Aimtrak light gun - absolute mode compatibility

Forums

i'm using a licensed pi3 optimized server to run various controllers to my win10 PC client. The majority are running fine.
Ultimarc's Aimtrak lightgun is giving me trouble, however. it is registered in the client software, and appears as both a HID mouse in device manager, and as a controller in the windows gamepad manager.
The gun works as a mouse, but doesn't move the pointer when connected via vh, and it's buttons are not being registered as mouse clicks.
I've read that it works in absolute mode.
can you offer any suggestions for getting it working?