Support

Description

Support for VirtualHere hardware and software

Can't get client to recognize TPCast hub

Forums

This was working fine a few months ago. now it simply won't find the TPCast hub.

it finds the windows hub and keeps trying to connect to the TPCast hub but never seems to because it says the license has been exceeded. I had purchased a valid license for TPCast and still have the key in my email.

If I right click on USB Hub and click licenses it only shows the windows hub.

any help would be greatly appreciated.

Registered on new phone, "server trial has expired" on client.

Forums

I got a new android phone (pixel 2) and I used my license key from my original purchase to register the app. The server reports all is clear and says "This server is licensed, thankyou for your purchase".

However when I try to use the software the client on my windows 10 machine will say "This server trial has expired, please purchase a license to continue using."

I also one time saw a popup on the client that said the license was invalid, but I haven't been able to reproduce that popups so I cant provide the exact steps or full error quote.

Windows 10 - 1709

Forums

Hello,

We are rolling out Windows 10 (1709) throughout our organization, but we are experiencing an intermittent issue with the latest version of the VirtualHere client software. We use this on a few PCs, where they'll auto-use one remote device at the launch of the client. This works perfectly on Windows 7, but on Windows 10, we are seeing "Retrying to use device at address 30, as the previous bind failed with an error" in the log, where remote USB connections will go through a cycle of disconnecting / connecting.

Transfer speed starts high then drops down

Forums

Hello everyone,

I'm reaching you as I finally succeed to setup my VH Client and server and I'm now stuck with a transfer speed issue.
My configuration is :
A WD Elements 2 TB (USB 2.0) linked to my brand new Nvidia Shield.
My Nvidia Shield connected in Ethernet to my Internet Provider Router (10/100/1000)
My PC linked to my router as well in Ethernet.

Everything starts correctly and I see my WD as an USB drive on my PC

identical IgnoredDevices

Forums

Hi,

I have several Samsung phones connected and would need to ignore just few of them.
All phones have same product id and vendor id, serial number is different.

According to the documentation, parameter IgnoredDevices should be in the form vendor_id/product_id (xxxx/yyyy).

Is there any way to also put serial number into the IgnoredDevices parameter or some other possibility in order to get ignored specific serial number ?

Thanks for feedback.

Vratislav

VirtualHere server forces OS to unload USB completely

Forums

I tried trial version of VirtualHere server on Windows 2012 server and on Synology NAS. And I am willing to buy a licence, but it seems that it is not stable.
At first it works great on both devices, but after few days, on random disconnection USB device disappears from server, and I cannot connect to it anymore.
Solution that seems to work is to go to the server and physically reconnect USB, than it works again for some time.