Support

Description

Support for VirtualHere hardware and software

Inconsistent port numbers

Forums

I recently rebooted the machine where my client runs (I have 2 Raspberry Pi remote servers running licensed VH servers), and when it came back up, the serial ports had different numbers (was COM6 and COM8, now it's COM7 and COM9). How can I prevent this from happening?

Furthermore, my system already has a COM7... so now I have 2! That should DEFINITELY not happen...

Firmware for MR3020 V3?

Forums

Hello guys,
The last time I've ordered MR3020 I've recieved V3, and the firmware is different because chipset is different.
I didn't find the firmware for that one, and the one for V1 is not accepted via webflash, so, is there any ETA about CloudHub firmware for V3?

Thanks guys

Additions:
V1 goes with atheros chipset, V3 goes with broadcom I think.
V3 goes with blue box, V1 is white box.

HTTPS - Unable to establish SSL Connection

Forums

Without SSL configured on my Client Server, when attempting to access HTTPS sites I get the following:

URL transformed to HTTPS due to an HSTS policy
--2018-02-22 06:11:10-- https://github.com/dwyl/english-words/raw/master/words.txt
Resolving github.com (github.com)... 192.30.253.113, 192.30.253.112
Connecting to github.com (github.com)|192.30.253.113|:443... connected.
GnuTLS: Error in the pull function.
Unable to establish SSL connection.

Popup menu doesn't work when client is minimized to tray

Forums

With VirtualHere Client version 4.4.3 open I'm able to use the popup menu from tray icon and select "exit" for example. When the client is closed (minimized to tray) the tray icon doesn't have the popup menu anymore and I cannot select "exit" or even "show". Only double click allows the client to open. OS is Windows 10 64bit.

ILok Sharing Error

Forums

Hi.

Server: ASUS RT-AC68U router, Asuswrt-Merlin Firmware:380.69_2 / I used the latest Linux USB server vhusbdarm.

HUB connected to Router: Belkin F4U040v (4 port / USB 2.0 / Powered) / I used to use Belkin F5U507 hub before but changed to the Powered hub. Both works with port=off, port=on, or power_cycle_port code.

Client: 1) Desktop Win 10 / 2) Macbook Sierra 10.12.3

Sentinel HL USB Key

Forums

Hi,

The sentinel USB keys for a software package we use (PLSCADD) aren't being recognised.

We are running the server on our QNAP TVS-473 and our clients are running on Win 7 machines, all on a local network.

What I can tell so far:
1. The keys are recognised by the server,
2. The clients can connect to them (it says "In use by you").
3. The device drivers install successfully.
4. When we then run PLSCADD, it says "Hardware key not found".

Can anyone recommend what the next step should be to isolate the issue?

Thanks,
Kym