Support

Hi Michael,

Is there a client API available to determine if a USB device is connected to a hub like "VirtualHere USB 3 4-Port Hub" that supports the `power_cycle_port` feature? It seems that using the command `CUSTOM EVENT,<address>,power_cycle_port` returns an 'OK' status even when the device is not connected to a hub or the hub does not support this feature instead of indicating a failure.

Hello

We recently purchased the server license, to be able to run the software as a service. Before we bought the software the program was working fine, and only giving the "you have to buy error" when trying to use it as a service.

We have now added the license to the server and are trying to get the usb up and working. with no luck, 

When running as a service we get these messages 

Windows 10 and Raspberry Pi Zero 2W successfully connected through wifi and SSH'ed into the Pi from Windows.

Installed VirtualHere server through the line:
curl https://raw.githubusercontent.com/virtualhere/script/main/install_server | sudo sh

vhusbdarm process running.

VirtualHere client running on Windows. Raspberry Hub green and visible under USB Servers.
 

Hi,

I'm experiencing a BSOD on my Windows 10 machine related to the vhsd_USB.sys driver. The error is:

SYSTEM_SERVICE_EXCEPTION (0x3b)
Bugcheck code: 0x0000003b (0xC0000005, 0xFFFFF80775822880, ...)
Faulting driver: vhsd_USB.sys +0x2880
According to the dump analysis, the crash is due to an access violation (NULL pointer dereference) within the vhsd_USB.sys driver:

This happened while using the VirtualHere USB server, and I suspect it's related to a specific USB device or some interaction when reconnecting devices.

I'm using virtualhere through the original steam link hardware. I bought an old skool gamecube to USB adapter. I updated the firmware using zadig (link below). When I plug the adapter directly into my PC, dolphin emulator sees the gamecube controller like normal. When I plug it into my steam link and pass the adapter, dolphin doesn't detect the adapter. Steam sees a Betop BFM Gamepad in addition to the dualsense I have attached too. I tried disabling steam input, but that still doesn't resolve the issue.

Hiya,

I've a team who can all successfully connect to VirtualHere via Zerotier. Amazing how well it works.

But there is this one laptop that used to be able to connect but now cannot. I've tried it on multiple networks, and verified the network isn't an issue by successfully connecting other devices on those networks.

I've tried uninstalling and re-installing VirtualHere and ZeroTier multiple times, and that doesnt solve the issue.

I have installed the VirtualHere on a Windows 2019 server as a service. (I purchased a license). On another physical 2019 server I have a VM windoes 11 running.

On that VM I installed the cliend with the -b option to install as a service. I am trying to get this VM to always connect to a USB port that has a dongle in it. 

Note I am able to get this VM to connect to that port through the UI. I need to get it to connect automatically when the VM is rebooted.

I have installed virtualhere on my raspberry pi 4 model B 4GB.

After i install the client on my pc I can see the 2 webcams (Logitech HD PRO C920) connected.  I don't have a license (yet, as i need to know if this works first) so i can only use 1 at a time.  When i click use this device and check what i can see in the windows camera app it is indeed streaming the capture of the webcam.  However the screen will keep flickering.

Hello, I tested using Virualhere to remotely use ilok for a day, but I found that it usually takes 2 minutes for ilok to load my authorization during remote use. Is there any way to solve this? The number of authorizations in my ilok is about 350,