Support

Description

Support for VirtualHere hardware and software

Android phone not connecting

Forums

I keep getting the pop-up message to allow a USB connection on the Android phone, but it disappears very quickly.  Even if I do manage to click "allow" it doesn't seem to work.  Maybe something with IDs changing on the server side is causing the Android phone to think it's connecting to a new USB each time?  Tried on two Samsung phones, with two different cables, same issue.  Android OS is version 15, One UI version (Samsung's wrapper) version 7.0.

KVM/IP: Viewer: Lock Aspect Ratio is not respected when window is maximized

Forums

KVM/IP: Viewer: Lock Aspect Ratio is not respected when window is maximized, so it is forcing me to stretch and stretch and stretch the window manually every time until I can get a somewhat clear picture. A simple, venerable shortcut to maximize the window in one click does maximize the window indeed, but then, VirtualHere stretches the picture beyond recognition (obviously ignoring the Lock Aspect Ratio setting). This might seem like a minor point, but, trying to use VirtualHere KVM/IP daily, this issue does bring pain and frustration.

XBOX One Wireless Dongle

Forums

Hi,

trying to get my XBOX Wireless dongle to work, would like to buy the Software.

The dongle is plugged in into a Raspberry Pi Model B Plus.
USB-Sticks and a Turtle Beach gamepads wireless dongle are working like a charm.

The XBOX Wireless dongle is also recognized and forwarded to the Windows 11 client.
It is getting displayed in the device manager as expected, but if I turn on a wireless controller, it keeps flashing and is not connected.

unmanaging device - usb dissapears from list

Forums

Hi there, sometimes im getting this error , when im trying to mount usb it says yellow error in windows 11 "USB not recognized" and then this usb dissapears from list.
In the log i have this:
2025-06-10 10:34:02 INFO :Device 9 [0781:5567] BOUND to connection 85
2025-06-10 10:34:27 INFO :Device 9 [0781:5567] UNBOUND from connection 85
2025-06-10 10:34:27 INFO :Unmanaging device 9 [0781:5567]

 

I'm using the newest virtualhere usb server 4.7.8

CS2 faceit platform blocks Virtual Here

Forums

The game crashes Virtual Here, causing the PC I have setup for work at home to have to delete all Virtual Here components in system32 and AppData so I can access the game. Any solution? The game is blocking the Vhusb3hc.sys driver. Is there a solution so I don't have to force take ownership of the driver and then cause errors on my system, so I can keep my work setup at home? I can't find a solution other than building another PC yet.

QNAP Package Signature Expired

Forums

Good evening -

I just downloaded and installed the QNAP package from https://www.virtualhere.com/nas and my NAS gave the following message upon installation:
[App Center] The app digital signature has expired: VirtualHere USB Server

It appears that the signature expired in the package, however I don't see any actual impact from that (yet) other than the error message.  This is just an FYI.

Is the hardware SteamLink EoL in terms of USB Server Updates?

Forums

I love my steamlinks to death, and use them as thin clients around the house (e.g. run my 3d printer/laser cutter in the garage). Fiddling with the steamlink, I noticed that vhusbdarm version is v4.5.6 from April 2023 while the current version was released May 2025. So I'm just curious if it'll get further updates, or if it's possible to sideload the current binary onto the steamlink via SSH.