Support

Hi,

I am currently using VirtualHere with my old SteamLink hardware on a Windows PC running Steam and it used to run very well for years.

Now I switched to a Linux (Mint) client. No problem, I have switched over to the (non-Steam) Linux client and everything works again.

Greetings,

I've installed the android server APK on a VIVE Focus Vision.
Everything functions good, usb connected to headset gets detected on PC.

The only problem is, if I try to click the menu on the top right, I face a problem.

On first click, nothing happens.
On second click, menu appears for a moment then immediately closes.
Rinse and repeat

From what I understand if I want to purchase the license, I'd have to access this menu.

Is it possible to get the license and proceed the purchase from the client side on the windows PC?

Hello,

I’ve been using a SteelSeries Apex Pro TKL Gen 3 keyboard for a few weeks, connected to a Mac Mini M4 Pro. VirtualHere is running as a server on the Mac Mini. On my Windows 11 PC, Apollo is running, where I use the VirtualHere Manage App to automatically start and stop the VirtualHere client when launching the stream.

Hi,

I'm encountering a strange issue with a Prolific RS232 adapter during loopback testing. My test script sends and receives multiple packets in a for loop at various baud rates (9600, 14400, 115200). Occasionally, I see the message "usbip_core: unknown command" in the logs, and after that, the serial port (/dev/ttyUSB0) is no longer available even though the VirtualHere client (/usr/sbin/vhclientx86_64 -t "LIST") still shows the device as "In-use by you".  

Any idea on what might cause this issue? 

Hi Support,

This is new problem for me that I encountered recently; not sure if there was some random Windows Update or Driver update that somehow broke my VirtualHere Setup.  But I realized recently if my computer goes to sleep now and then once it wakes up; the VirtualHere service stops works.  My workaround is that I can reboot my Win11 computer and then VirtualHere works again.  Sometimes I can ipconfig /release and ipconfig /renew and that sometimes can fix it.... but not always.   

My physical server holding the VirtualHere server software is on its last leg. So I am moving the VirtualHere server software to new physical server. I installed the latest version of VirtualHere server to this new physical server.

Hi there,

I've done a lot of troubleshooting on this issue.

At first I thought it was just the controller but used another controller and same issue.

I have a Raspberry Pi3 connected via LAN cable and is on a VLAN to the windows system -- there is no other traffic on this link and is dedicated to VirtualHere communication. 

This works perfectly and latency is minimal if any at all and in the PI I have a powered USB hub plugged in with the following:

Hi Michael,

We are using VirtualHere CloudHub (version 4.8.1 on GL-AR300M16) and VirtualHere Client 5.9.3 on Windows with OMNIKEY 3121 Smart Card readers (using the generic Microsoft WUDF drivers) and we've noticed that the following errrors popup multiple times in Windows Event Viewer:

Smart Card Reader 'HID Global OMNIKEY 3x21 Smart Card Reader 0' rejected IOCTL 0x313520: Incorrect function.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: XX XX XX XX

My setup had been working fine for quite some time, but stopped some time ago. 

I have a usb bluetooth dongle plugged in nvidia shield pro which is running the virtual here server. Client is my pc.

Hi! I would like to know if the server has the possibility of controlling the devices by itself. Let's say that the server has 10 clients connected to it, can I command the server directly to forward the device 1 to the client with the IP XXX.XXX.XXX.XXX, then command the server to connect device 2 to the client with the IP YYY.YYY.YYY.YYY, then command the server to disconnect all the devices.

Is this possible, or the controlling can be done only client side?