Support

Description

Support for VirtualHere hardware and software

Keep getting "There Was An Error Using This Device" on Client. Help!

Forums

Running the latest server/client in an attempt to use SteelSeries Arctis 7 headphones.

I have an old pair of Logitech 930 headphones that work 95% of the time on VirtualHere (sometimes get the same error above but random restarts usually solve it).

This new pair of headphones, however, won't connect no matter what I do.

Both boxes running Windows 10 fully patched.

How do I go about troubleshooting this?

Thanks for any advice as I try to keep the kids occupied during lock-down. :)

Webcam Freezes on Steam Link after 30 seconds through Zoom Call

Forums

I just purchased VirtualHere for Steam Link to enable us to use a web camera (Logitech Webcam Pro 9000) on our living room TV through Steam Link. When initially setting up VirtualHere, the installation threw up an error message (didn't get a chance to record it), but I was able to successfully connect the camera through the Steam Link Settings. Zoom detects the connected webcam while plugged into the Steam Link, and the video works great for about 30 seconds, then the video freezes.

Centos 6.4

Forums

Hi,

I'm trying to have virtualhere running between a Jetson Nano and a machine running Centos 6.4.
Unfortunately I have no option to upgrade my Centos 6.4.

The Jetson Nano acts as the server, everything runs fine with it, I can share with recent OS client.

Server installation on Synology fails

Forums

I have noticed that the latest versions of server are having trouble on upgrading the installed version on Synology, with latest DSM. During the installation process the installer keeps going on forever. I connected with SSH on the NAS and realized tha the installation folder of the program was completely gone inside the @appstore folder where it is normaly located. This is the second version that triggers this effect. Further more, the client still connects to the server although the folder is not present.

error downloading https://www.virtualhere.com/sites/default/files/usbserver/windows/win64/drivers/vhsd_goxlr_audio_sc.sys

Forums

I assume the error ERROR :Could not install driver for class goxlr_audio_sc means there is no specific support for this kind of audio device?
I guess it's weird that I've used Virtualhere for years and never come across this kind of device specific error before when using windows server & client

License Question

Forums

If I purchase a license, my plan is to run it on a Raspberry Pi 4 next to my telescope. I know the license is "server" based. Does that mean that if my PI breaks and I get a new one, or when the next version of PI comes out and I upgrade, that my Virtual Here clint is no longer valid?

Thanks,
Larry

[FEATURE REQUEST]: Connect/disconnect callbacks/events

Forums

<p>Hi, i have a heavily modded tpcast and want to power the HMD on/off based on if someone connects/disconnects.
</p>
<p>the VH server doesn'T have an event for connects or disconnects sadly though.<br />
would it be possible to integrate that stuff into the event system so i can simply throw a script or two there?<br />
or at least update the docs if it is already in there
</p>
<p>kind regards<br />
niko_20010
</p>

Client Driver installation failed on macOS, cant get it to re-install

Forums

Im running the virtualhere server on my Synology, that works fine. Installed the client on my mac (macOS 10.14.x) and when I tried to use my look, it asked me to install the macOS drivers, which I tried, it failed because of the gatekeeper feature, I then went to system preferences and allowed it, but the installation had already failed. No matter what I do, I cant get it to try re-install the macOS driver. If I select use on the iLok in virtualhere, it works and says its being used my me, but I cant open any programs that need it, telling me its not actually working. What can I try?