Support

Hi,

I can't find an obvious way to locate the controller-hub.port combination on my Windows Server. I am supposed to give them in a format like 1.1-1 but nowhere on the client nor the server can I find a reference to this number. It would a great help if either the server or the client could show this mapping for connected deices. That way I could easily tell the server what bus to ignore.

Does anyone have any ideas how I can find this?

Hi,

Trialing VirtualHere on an RPi which is working fine. However when I try and connect to the device it tries to install the driver it fails, with a generic install failed message. The log is below:

I would like to get back the stock firmware ..is it possible?

We are using VirtualHere software to share a USB device over network.
The USB device is a Polhemus Tracker
VirtualHereLog.txt attached

The USB client has got the driver installed for Polhemus tracker, but VirtualHere seems to want to download it from:

https://www.virtualhere.com/sites/default/files/usbserver/windows/win64…

Can it be added there, please?

Do we need to send the driver file to you?

tried to reinstall, but the problem remains.
NAS is Synology DS412+ running DSM 6.2.1-23824
installed Version of virtual here: 3.2.9

Hi I had update the QNAP to version 4.3.5.0722 Virtual USB does not work any longer.
The client does not find the virtualUSB server.

When Running The Client as a Service you can only connect to purchased servrs
MY Error

3.7.6 Cederview failing to run on Latest Synology DSM 6.2.1-23824

As soon as you run it stops.

Not sure how to diagnose. Tried to uninstall and reinstall. Stopped working after the latest DSM update.

Hi there,

We have a piece of equipment which doesn't have 64-bit driver support. We already use VirtualHere for some licence dongles, I was wondering if it would be possible to share a USB device which only has 32-bit support, to a 64-bit machine? This may be a really silly question, but is it possible to pass through the device from a 32-bit VirtualHere server, to a 64-bit Windows client?

Regards,
Richard

I have a problem with a windows 10 client crashing (BSOD) whenever the usb device (national instruments USB-6009) is either physically unplugged from the Odroid-C2 server or released (stop-using) with the virtual-here client gui.
USB-6009 device is the only device having this problem
This problem is not present on Win7/64bit client against the same server.