Support

Hi,

For the KVM/IP system, we buy your hub and those dongles and plug them into a host that is running virtualhere server to control a target (not the host). That's all working fine.

Now, if we wanted to control one more target from the same host, could we just buy one more hub+dongle set and attach it to the host?

Or is virtualhere server/client programmed to only recognize one set of dongles per host?

If I purchase a license for a Raspberry PI using the Linux USB Server, can I later install the CloudHub image on the same Raspberry PI and use the same license? Or are these two separate products with separate licenses?

Hello,
I have a setup with multiple iLoks connected to a hub on a Raspberry Pi server.
It was working fine but a few months ago it started acting weird...
The iLoks randomly disconnect from the client, sometimes when releasing one iLok all the others disconnect from the same user or other users, and sometimes without doing anything they disappear.

At first I thought the Raspberry was the culprit, but after upgrading my setup to a brand new Raspi 5 the problem is still there...

Do you have any feedback on such issues?

I have a usb Root hub that I use to control a camera for remote pictures. until recently we had zero issues connecting. Virtualhere usb server was downloaded from the Microsoft store and start minimized is selected. but I have to manually open the app to get a connection.

Hello Michael,

We use the premium version of the USB Hub and it works awesome for running our tests.

however sometimes our tests hang where we are unable to mount the USBs and we need to restart the USB server to getting it running again.

Could you let us know if any API exposed or Tools that could just restart the server Virtual here Server.

Our Virtual here Server is hosted on a Mac Mini

Hello,

I started having an issue with the last two releases of VH client (5.8 and the one before) using the Windows App Store VH Server (4.7) where if I attach a Logitech USB Camera, after sometime, the VH Server process crashes.

Hi there,

I hope someone can help me with connecting my Windows 11 VirtualHere client with Android server on an Amazon Fire TV Stick 4K. I keep getting the following message on the client:

INFO  :Could not connect to 192.168.0.XX:7575

and this message on the server:

1091 E virtualhere-daemon: Opening local exception: Connection refused

W e.androidserve: Reducing the number of considered missed histogram windows from 112 to 100

I have a USB device that used to be able to connect remotely with Linux USB server, but now I have switched to a Windows USB server but it disconnects as soon as I connect. What is the reason for this? Is this USB device used in Windows?

Can the error prompt box not pop up when there is a connection error?

I use a programs usb key on my synology usb port for two years. Suddenly my usb device will not connect auto or manually and I cannot understand why 

The only change that have happened is that I changed my old DVI monitor for two new with display port but that should be irrelevant