Support

Description

Support for VirtualHere hardware and software

Not able to connect Sentinel HL key from client VM

Forums

Hello,

We are doing POC of the Virtualhere server & client for our licensing Sentinel HL key. We had a deployment of the server & client, We can see the SentinelHL key in the Virtualhere client. But not able to connect from the application. 

 

On the client when we right-click to usb sentinel device & click on Use the below error comes up,

"When running the client as a service you can only connect to the purchased server." 

 

How to use USB device in the trial version?

 

About connecting multiple Vive trackers

Forums

I would like to connect 6 VIVE trackers, but I don't know if it will work properly with the trial version.  If the license does not function properly after purchasing, is it possible to request a refund?  Also, is there a way to check the operation of multiple VIVE trackers before purchasing a license?  In addition, I was able to confirm the operation with just one tracker.

I'm sorry if it's hard to read because I'm using a translation.

Steam version outdated

Forums

Dear Michael,

The versions published are out of date on Steam, I have been debugger for quite some time to find out that my Windows ARM installation could work if the newest version was used (and also taking in account x86 and ARM ofcourse)

Currently it will install v5.0.0; released 8th April 2020; so 4 years old :(

Could you please make it available soon!

Device is recognized but no data transfer

Forums

Hi,

I am using virtualhere to connect a pulse reading device on a RaspberryPi 4 that would usually connect to a computer using USB. The pulse reader connects to its own software. When I connect the device to the computer using direct USB, the software has no problem and continuously reads. When I use virtualhere, the software recognizes the device, connects to it, reads data for around 9-12 seconds then stops. I tried to debug the situation and learned the following:

GL Net AXT1800 Server

Forums

Hi,

 

I recently got one of these routers, a colleague mentioned that as it has openwrt it is possible to install virtualhere directly to the router.

I have been looking into this and have hit a roadblock, my knowledge of programming is very limited. 

Am I correct in thinking I need to download the server (vhusbdarm64) and compile a package before uploading it to the router?

 

Or is there something premade like a generic package that I am not seeing and its just the case of uploading it? 

Ultimarc Ipac issue

Forums

Recently purchased an arcade controller from RecRoomMasters for arcade emulation. They use an Ultimarc Mini-pac controller.

Running from Nvidia Shield server to PC client.  The client sees the device no problem. However, when I use it, no inputs (either the trac ball which is a mouse or any of the buttons which are just keyboard strokes) are recognized.

Any idea why or how to troubleshoot?

Thanks!