Support

Description

Support for VirtualHere hardware and software

Windows to Windows connection failing over Proxy

Forums

VirtualHere Server running on Windows 11 over ZScaler proxy. 

VirtualHere Client running on Windows 11 over ZScaler proxy. 

Specified USB Server 165.xxx.xx.xxx

Server Logs:

2024-05-16 15:20:18 INFO :Listening on all network interfaces at TCP port 7575 (IPv6 dual-stack) 

2024-05-16 15:20:21 INFO :Found High speed device [5986:2130] "SunplusIT Inc, Integrated Camera" at address 2 

2024-05-16 15:20:21 INFO :Found Full speed device [8087:0026] "0x8087, 0x0026" at address 3 

Tailscale on RPI 4 cloudhub?

Forums

Hello,

 

I have a license cloudhub server installed on a RPI 4. I would like to install tailscale on this unit so that I can connect it to the tailscale network. If I may ask, is this possible in some way? I understand that the cloudhub is built on one of the Linux distributions, but am not sure which and am not sure if anyone has done this and, if so, with what set of instructions. Has this been done before?

 

Thanks.

 

VirtualHere server 4.6.4 (windows) randomly crashes

Forums

My VirtualHere server (v4.6.4 on Windows 11) randomly crashes, often several times a day. In the Windows Event log there's no record about the crash, just a sudden restart after a period (minutes to hours) of no activity. Is there anywhere else to find log information that could give some indication as to what went wrong? The client is v5.6.1, also on Windows 11.

USB Device Troubleshooting

Forums

When I first boot my device it works as expected, but after a few minutes, could be 5 or 30, the USB device (Stream Deck Mini) becomes unresponsive.  Its hard to troubleshoot because the host see's the Stream Deck, but when keys pressed, nothing happens.  If I reboot the Pi, it comes back alive, I'm just trying to figure out how I can troubleshoot this.  Any thoughts?

Client Doesn't connect to Server Hub Application Fault vhui64.exe 5.6.1.0

Forums

Having issues since the weekend with the Virtual Hub Client connecting to the Virtual Hub Server.

The error i'm seeing is: Application Error

Faulting application name: vhui64.exe, version 5.6.1.0, time stamp: 0x660f719b
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Faulting Application path: E:\VirtuallHere\VirtualHereClient\vhui64.exe
Faulting Module path: C:\WINDOWS\System32\ucrtbase.dll.

Please could you advise.

Best regards, Ian

Rpi5 questions.

Forums

Hi, I see there is an rpi3 and 4 image.

Will this work on the rpi5b 4gb ram model?

In the past I've had multiple rpi2 fail on me (mainly sue to faulty SD cards and power). If an SD card or Rpi needs to be replaced is the license transferable to the replacement machine?

Thanks.