Support

Description

Support for VirtualHere hardware and software

Logitech mice and keyboards not working

Forums

I have a Logitech keyboard with trackpad that uses a Logitech unifying receiver. I am using an Android tablet as the host and a Windows 10 desktop as a client. I was able to use this keyboard with trackpad fine for years but it stopped working a couple weeks ago. It shows up in the VirtualHere Client and says it's in use, but the device does not respond to any input. I can then plug the receiver directly into the desktop and it works. A bluetooth receiver and Xbox One receiver continue to work fine through Virtualhere.

Error when using slow-starting device

Forums

Hello,

I am using a VKB joystick with VirtualHere. When the joystick is already connected server-side, when starting the client

- I see the joystick rebooting (it embeds a micro-controller with LEDs)
- Client side, I got a 'Error using this device' pop-up
- Then the joystick finishes it boot sequence, and it becomes correctly used by the client.

I guess that the latency introduced by its microcontroller boot is the culprit for this error message.

Here are the server-side logs:

Password protect on nanopi neo

Forums

Hello.

I try to add a password on my VirtualHere Server 4.5.0
I have a licence. I followed this page : https://www.virtualhere.com/authorization

Windows client V5.4.2 NOT running as a Service.

So I stop virtualhere service and in the /root/config.ini I added this line :
clientAuthorization=/home/root/auth.sh "$VENDOR_ID$" "$PRODUCT_ID$" "$CLIENT_ID$" "$CLIENT_IP$" "$PRODUCT_SERIAL$" "$PASSWORD$" "$DEVPATH$" "$NICKNAME$" "$NUM_BINDINGS$"

Ignore invalid license on client

Forums

Is there any way to supress these messages? I have one SHIELD Portable 2 proto that loses the license everytime it reboots. The OS image is less than fully stable and some things do not work flawlesly. So I'm getting a constant nagging message about it's license being invalid.

I do use it a bit with VH, but not all the time, but I have to go all over the house to add the license again, it's quite annoying.

Naga Pro Mouse Not Detected

Forums

Hello,

I need help with my Razer Naga Pro mouse (original model RZ01-03420100)

I am running VirtualHere server on a new NVIDIA SHIELD. I also purchased VirtualHere for Steam Link, though I am only using the Steam Link app (not the hardware). My desktop PC is a recent custom build running Windows 11 Home.

The Steam Link app on my SHIELD shows a settings tab for VirtualHere as expected - in here it detects two devices and lists them as: